Assistant Store Manager: Lead Team, Elevate Service & Sales

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Forest City (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is hiring an Assistant Store Manager in North Carolina to support the Store Manager in daily operations, credit handling, and team performance. The role drives operational excellence, ensures credit compliance, and develops staff while delivering top-tier customer service.

You will lead by example, coach team members, and ensure adherence to policies while maintaining a high standard of showroom presentation and sales execution. Opportunity for advancement is available.

Qualifications

• High school diploma or equivalent preferred; relevant experience considered.
• Leadership or supervisory experience in retail preferred.
• Experience with sales, customer service, and/or credit/collections processes preferred.
• Ability to handle cash and maintain accurate records.
• Ability to lift up to 50 pounds and operate company vehicles if required.
• Bilingual English-Spanish may be a plus for staffing needs.

Responsibilities

• Support overall store operations, ensuring adherence to policies and performance expectations.
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals.
• Provide performance feedback and assist with employee relations, including coaching and disciplinary actions.
• Supervise store operations and staff in the absence of the Store Manager.
• Ensure a high-quality customer experience through professional service and showroom presentation.
• Assist with showroom organization, product placement, and maintaining clean displays.
• Drive sales growth through customer engagement, promotional support, and community involvement.
• Support sales activities, including assisting customers and ensuring team execution of the sales model.
• Oversee credit and collection processes, ensuring compliance with policies and laws.
• Assist with customer account management, contract negotiation, and documentation accuracy.
• Maintain financial controls, including cash handling, payments, deposits, and recordkeeping.
• Ensure proper handling of customer information in privacy regulations.
• Support administrative functions, reporting, and daily store organization.
• Maintain a safe, organized work environment and assist with light merchandise handling.
• Perform other duties as assigned.

Skills

Leadership development

Customer service

Retail operations

Integrity & professionalism

Organization & problem solving

Policy enforcement

Communication & conflict resolution

Financial literacy

multitasking

Education

High school diploma or equivalent

Leadership experience in retail

Job description

Kimbrell’s Furniture is hiring an Assistant Store Manager in North Carolina to support the Store Manager in daily operations, credit handling, and team performance. The role drives operational excellence, ensures credit compliance, and develops staff while delivering top-tier customer service.

You will lead by example, coach team members, and ensure adherence to policies while maintaining a high standard of showroom presentation and sales execution. Opportunity for advancement is available.