Retail Assistant Manager — Lead Sales Team

The Tile Shop; Massachusetts; Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Benefits

Vision Insurance

401(k) Retirement Plan

Employee Discount

Job summary

The Tile Shop in Massachusetts is seeking a results-oriented Sales Leader to build and coach a high-performing team of Sales Associates. You will greet customers, drive tile sales, and ensure excellent service while overseeing store and warehouse operations.

Ideal candidates demonstrate a strong work ethic, leadership, and the ability to train staff, manage schedules, and maintain inventory accuracy in a fast-paced retail environment.

Qualifications

• 1+ years of experience in retail management.
• Proven ability to build, develop, and motivate a sales team.
• Strong work ethic with a drive to exceed expectations.
• Work well with others in a fast-paced, commission sales environment.
• Ability to read, write, and speak English.

Responsibilities

• Build and develop a well-rounded team of Sales Associates.
• Train and coach employees on policies, procedures and job duties.
• Proactively greet customers and develop lasting relationships.
• Sell tile and related products to exceed customer expectations.
• Learn and use knowledge of all store and warehouse operations.
• Lead by example to achieve sales goals.
• Learn the installation process and products to educate customers.
• Provide customers with updates on product delivery status.
• Maintain professional standards to protect The Tile Shop brand.
• Develop schedules for Associates and Warehouse Personnel.
• Maintain inventory accuracy.

Skills

Retail management

Team leadership

Customer relationship

Sales driven

English proficiency

Tools

POS systems

Basic math

Job description

The Tile Shop in Massachusetts is seeking a results-oriented Sales Leader to build and coach a high-performing team of Sales Associates. You will greet customers, drive tile sales, and ensure excellent service while overseeing store and warehouse operations.

Ideal candidates demonstrate a strong work ethic, leadership, and the ability to train staff, manage schedules, and maintain inventory accuracy in a fast-paced retail environment.