Retail Assistant Manager: Lead Sales & Service

Kimbrells; Concord (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Job summary

The Assistant Store Manager at Kimbrell’s Furniture supports the Store Manager in overseeing daily store operations, credit functions, and team performance. This role drives operational excellence, ensures credit compliance, develops team members, and delivers a high standard of customer service in a fast-paced showroom environment.

You’ll lead with accountability, professionalism, and a positive, results-driven atmosphere.

Qualifications

• Experience in retail or supervisory roles preferred.
• Understanding of credit/collections processes and customer service.
• Strong leadership with coaching and team development.

Responsibilities

• Support overall store operations, ensuring adherence to company policies and performance expectations.
• Lead, coach, and develop team members to achieve operational, sales, and customer service goals.
• Provide performance feedback and assist with employee relations and disciplinary actions as needed.
• Supervise store operations and staff in the absence of the Store Manager.
• Ensure a high-quality customer experience through professional service, showroom presentation, and active merchandising support.
• Assist with showroom organization, product placement, and maintaining clean, sales-ready displays.
• Drive sales growth through customer engagement, promotional support, and community involvement.
• Oversee credit and collection processes, ensuring compliance with company policies and applicable laws.

Skills

Leadership

Customer service

Credit/collections

Operations

Education

High school diploma or equivalent

Job description

The Assistant Store Manager at Kimbrell’s Furniture supports the Store Manager in overseeing daily store operations, credit functions, and team performance. This role drives operational excellence, ensures credit compliance, develops team members, and delivers a high standard of customer service in a fast-paced showroom environment.

You’ll lead with accountability, professionalism, and a positive, results-driven atmosphere.