Retail Assistant Manager — Lead, Motivate & Elevate CX

Foot Locker, Inc.; Charlotte Amalie (United States Virgin Islands); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Rate of Pay: $18.00 / hour

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Development and Advancement Opportunit

Job summary

Foot Locker, Inc. is seeking a dedicated retail leader to champion customer experience and drive store performance. You will coach teams on the sales floor, manage daily operations, and ensure execution to standards with an ownership mindset.

The role requires flexible hours, including evenings, weekends, and holidays, and offers competitive pay, employee discounts, and benefits for eligible teammates.

Qualifications

• 1+ years of retail experience in a leadership or key holder role.
• Ability to coach, motivate, and engage a diverse team.
• Strong communication and teamwork skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable, self-motivated, and ready to take ownership.
• Basic understanding of retail KPIs and operational processes.

Responsibilities

• Lead by example on the sales floor with an “Always on, Never no” mindset; bringing energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience, enable associates on the sales floor, and support efficient store operations.
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.
• Jump in wherever needed to support the team and store priorities.

Skills

Retail experience

Coaching & motivation

Communication

Flexibility

Ownership mindset

Retail KPIs knowledge

Job description

Foot Locker, Inc. is seeking a dedicated retail leader to champion customer experience and drive store performance. You will coach teams on the sales floor, manage daily operations, and ensure execution to standards with an ownership mindset.

The role requires flexible hours, including evenings, weekends, and holidays, and offers competitive pay, employee discounts, and benefits for eligible teammates.