Floor Leader & Customer Experience Champion

Foot Locker, Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Rate of Pay: $21.05 / hour

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Development and Advancement Opportunit

Job summary

Foot Locker, Inc. is seeking an Assistant Manager to lead daily store operations and coach a dynamic team. You will model energetic customer service, drive sales, and ensure a seamless shopping experience for every guest.

As a hands-on leader, you will own execution, mentor staff, and collaborate with leadership to achieve store goals; the role requires adaptability, strong communication, and a focus on KPIs.

Qualifications

• 1+ years of retail experience, preferably in a leadership or key-holding role.
• Ability to coach, motivate, and engage a diverse team.
• Strong communication and teamwork skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Reliable, self-motivated, and ready to take ownership.
• Basic understanding of retail KPIs and operational processes.

Responsibilities

• Lead by example on the sales floor with energy, confidence, and solutions to every customer interaction.
• Coach the team to deliver great service, share product knowledge, and keep customers excited to shop.
• Support sales goals by staying engaged on the floor and helping the team close the loop with customers.
• Help manage daily store operations including opening/closing, cash handling, and floor coverage.
• Move with purpose by keeping the store organized, customer-ready, and running smoothly.
• Follow all safety, loss prevention, and standard operating procedures to protect customers, teammates, and product.
• Take an owner/operator mindset by addressing issues, maintaining standards, and taking ownership of store execution.
• Leverage retail technology and digital tools to enhance the customer experience and support efficient store operations.
• Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
• Support hiring, onboarding, and training of store associates.
• Coach teammates in real time, recognizing wins and helping close performance gaps.

Skills

Retail leadership

Customer service

Communication

Flexibility hours

Ownership mindset

KPIs understanding

Job description

Foot Locker, Inc. is seeking an Assistant Manager to lead daily store operations and coach a dynamic team. You will model energetic customer service, drive sales, and ensure a seamless shopping experience for every guest.

As a hands-on leader, you will own execution, mentor staff, and collaborate with leadership to achieve store goals; the role requires adaptability, strong communication, and a focus on KPIs.