Retail Assistant Manager: Lead, Inspire & Grow

Lush Fresh Handmade Cosmetics North America; Bartlett (TN); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

50% product discount

Entrepreneurial store structure

Growth from within

Fun, funky store atmosphere

Job summary

Lush North America is seeking an Assistant Manager to lead store operations, champion customer experience, and support the Shop Manager in achieving sales goals. You will oversee staff on the floor, drive brand standards, and model Lush leadership practices in daily interactions.

The role requires 1–3 years of retail supervisory experience, strong communication, and a passion for skincare and ethical business. Growth opportunities and a discount are part of the package.

Qualifications

• Retail management experience in a store environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
• Building the Brand: educate customers and staff on our brand values and ethical initiatives in shop and community engagement.
• Product Passion: increase product knowledge and make informed recommendations.
• Driving Sales: understand metrics, budgets and reports to deliver profitable results.
• Lead Fearlessly: support the team on the floor, answer questions, remove obstacles, motivate to meet sales goals.
• Grow Talent: develop staff through coaching and feedback, supporting growth of the team.
• Be Real: communicate needs and adapt to the business.
• Live with Purpose: engage the team to embody brand values.

Skills

Listening

Communication

Analytical thinking

Troubleshooting

Organization

Customer service

Sales skills

Skincare knowledge

Flexible hours

Tools

Excel

Job description

Lush North America is seeking an Assistant Manager to lead store operations, champion customer experience, and support the Shop Manager in achieving sales goals. You will oversee staff on the floor, drive brand standards, and model Lush leadership practices in daily interactions.

The role requires 1–3 years of retail supervisory experience, strong communication, and a passion for skincare and ethical business. Growth opportunities and a discount are part of the package.