Retail Assistant Manager: Lead Growth & Service

Tcc-Wireless; Saint Joseph (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Growth opportunities

Job summary

The Crossings - Grand Rapids is seeking a Retail Assistant Manager for a fast-paced T-Mobile Premium Retailer environment. You will be the connection between customers and the T-Mobile brand, delivering world-class service and driving revenue through new and existing accounts.

The RAM will lead store operations, mentor staff, handle activations, bill payments, and upgrades while meeting performance metrics.

Qualifications

• High School Diploma or GED required.
• Retail or sales experience of at least 6 months with a strong focus on customers.
• Authorized to work in the United States and able to work nights, weekends, and holidays.
• Excellent written, verbal and interpersonal communications.
• Ability to stand for long periods and lift up to 25 pounds.
• Reliable transportation.

Responsibilities

• Provides world-class customer service including greeting customers, answering phones and assessing needs.
• Drives monthly revenue goals through acquiring new customer accounts and maximizing existing accounts.
• Builds relationships with customers and employees across the business.
• Manages store opening/closing, cash handling, inventory counts, and deposits per standards.
• Ensures compliance with company policies and procedures.
• Maintains store appearance and work areas to retail standards.
• Assist customers with service activations, changes, bill payments, upgrades and accessories.
• RAM is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Interpersonal skills

Education

High School Diploma or GED

Job description

The Crossings - Grand Rapids is seeking a Retail Assistant Manager for a fast-paced T-Mobile Premium Retailer environment. You will be the connection between customers and the T-Mobile brand, delivering world-class service and driving revenue through new and existing accounts.

The RAM will lead store operations, mentor staff, handle activations, bill payments, and upgrades while meeting performance metrics.