Retail Assistant Manager — Lead Tech Sales & Service

Tcc-Wireless; Monaca (Beaver County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless in Monaca, PA, a T-Mobile Premium Retailer, is seeking a Retail Assistant Manager (RAM) to join a fast-paced, high-energy team. You will connect customers with the T-Mobile brand, share product knowledge from the latest phones to pricing plans, and build lasting relationships with customers and colleagues.

In this role you will open/close the store, handle cash and deposits, drive revenue through new accounts and upgraded services, and ensure store standards and service quality.

Qualifications

• High School Diploma or GED
• Minimum 6 months experience in retail and/or sales with a strong customer focus
• Legally authorized to work in the United States
• Ability to work nights, weekends, and holidays in a retail environment
• Professional, energetic, honest, patient and empathetic
• Ability to problem solve, analyze results, plan for the future, and make good decisions
• Excellent written, verbal and interpersonal communications skills
• Reliable transportation
• Must be able to stand for long periods of time on the sales floor
• Must be able to move and/or lift up to 25 pounds

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
• ME is responsible for achieving assigned performance metrics.

Job description

TCC Wireless in Monaca, PA, a T-Mobile Premium Retailer, is seeking a Retail Assistant Manager (RAM) to join a fast-paced, high-energy team. You will connect customers with the T-Mobile brand, share product knowledge from the latest phones to pricing plans, and build lasting relationships with customers and colleagues.

In this role you will open/close the store, handle cash and deposits, drive revenue through new accounts and upgraded services, and ensure store standards and service quality.