Retail Assistant Manager — Lead & Elevate Sales

E&H Ace Hardware; Twinsburg (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

E&H Ace Hardware in Twinsburg, OH is seeking a Full-Time Retail Assistant Store Manager to support daily store operations and drive sales. This leadership role focuses on coaching team members, exceptional customer service, and smooth day-to-day execution on the sales floor.

You will work closely with the Store Manager to create a welcoming, productive retail space, supervise shifts, and ensure accurate merchandising and inventory control.

Qualifications

• High school diploma or equivalent.
• 1+ years retail leadership or supervisory experience preferred.
• Strong communication, organizational, and multitasking skills.
• Proficiency with basic computer applications (Microsoft Office, Teams, etc.).

Responsibilities

• Coach and train team members using E&H's Customer First Sales Culture.
• Lead by example in providing helpful, solution-based service to customers.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure promotional signage and seasonal displays are accurate and complete.
• Help customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock-level monitoring.
• Oversee receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor, stock room, and outdoor areas.
• Participate in store resets and reorganizations.
• Address and resolve customer or employee concerns professionally and promptly.
• Foster a safe and secure store environment and prevent theft/accidents.
• Operate store systems including POS and ACENET with confidence.

Skills

Leadership

Coaching

Customer service

Communication

Multitasking

Microsoft Office

Team supervision

Education

High school diploma or equivalent

Tools

POS systems

ACENET

Job description

E&H Ace Hardware in Twinsburg, OH is seeking a Full-Time Retail Assistant Store Manager to support daily store operations and drive sales. This leadership role focuses on coaching team members, exceptional customer service, and smooth day-to-day execution on the sales floor.

You will work closely with the Store Manager to create a welcoming, productive retail space, supervise shifts, and ensure accurate merchandising and inventory control.