Customer-First Retail Leader (Asst. Store Manager)

E&H Ace Hardware; Garrettsville (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Logo-branded uniforms and outerwear

Job summary

E&H Ace Hardware in Garrettsville, OH is seeking an enthusiastic Assistant Store Manager to support daily retail operations and drive sales. This leadership role collaborates with the Store Manager to create a welcoming, productive space and coach team members to deliver excellent customer service.

You’ll supervise opening and closing, help with merchandising, inventory, and POS/ACENET systems while staying flexible for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1+ years of retail leadership or supervisory experience.
• Strong communication, organizational, and multitasking skills.
• Proficiency with basic computer applications (Microsoft Office, Teams, etc.).
• Ability to lift up to 50 lbs and stand for extended periods.
• Availability to work a flexible schedule including weekends and evenings.

Responsibilities

• Coach and train team members using E&H's Customer First Sales Culture.
• Lead by example in providing helpful, solution-based service to every customer.
• Supervise daily store operations including opening, closing, and manager-on-duty shifts.
• Support merchandising and ensure promotional signage and seasonal displays are accurate and complete.
• Help customers with purchases, returns, special orders, and online fulfillment.
• Manage inventory through cycle counts and stock-level monitoring.
• Oversee the accurate receiving, checking-in, and stocking of merchandise.
• Maintain a clean, organized sales floor, stock room, and outdoor areas.
• Participate in store resets and reorganizations.
• Address and resolve customer or employee concerns professionally and promptly.
• Foster a safe and secure store environment and take proactive steps to prevent theft and accidents.
• Operate store systems including POS and ACENET with confidence.
• Be flexible and available to work evenings, weekends, and holidays as needed.

Skills

Customer service

Leadership

Communication

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

POS systems

ACENET

Job description

E&H Ace Hardware in Garrettsville, OH is seeking an enthusiastic Assistant Store Manager to support daily retail operations and drive sales. This leadership role collaborates with the Store Manager to create a welcoming, productive space and coach team members to deliver excellent customer service.

You’ll supervise opening and closing, help with merchandising, inventory, and POS/ACENET systems while staying flexible for evenings, weekends, and holidays.