Retail Assistant Manager: Lead Customer Experience

Ann Taylor; Wrentham (MA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and growth

Job summary

Ann Taylor is seeking an Assistant Manager for Store 2257 in Wrentham, MA. You will support the customer experience and shape a strong store culture for associates, serving as a leader on the sales floor and modeling brand behaviors.

Availability of benefits and opportunities for advancement are part of our commitment to your professional development; a hospitality mindset and strong business sense help drive results in a busy retail environment.

Qualifications

• 1+ year retail management experience (preferred).
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Customer service

Leadership on floor

Communication

Tools

Point-of-sale system

Job description

Ann Taylor is seeking an Assistant Manager for Store 2257 in Wrentham, MA. You will support the customer experience and shape a strong store culture for associates, serving as a leader on the sales floor and modeling brand behaviors.

Availability of benefits and opportunities for advancement are part of our commitment to your professional development; a hospitality mindset and strong business sense help drive results in a busy retail environment.