Assistant Manager: Elevate Customer Experience & Team

Ann Taylor; Williamsburg (VA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts plus eligibility

Professional development and careerAdv

Community impact through philanthropic

Sister brand discounts

Job summary

Ann Taylor in Williamsburg, VA is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor and a path to develop talent within the brand.

You will cultivate a hospitality-focused environment, model brand behaviors, and coach staff to deliver exceptional customer service. This position is Regular/Full time with competitive benefits.

Qualifications

• 1+ year retail management experience (preferred).
• Brings a hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand’s behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand’s behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Customer service

POS technology

Business acumen

Decision making

Tools

Point-of-sale system

Job description

Ann Taylor in Williamsburg, VA is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor and a path to develop talent within the brand.

You will cultivate a hospitality-focused environment, model brand behaviors, and coach staff to deliver exceptional customer service. This position is Regular/Full time with competitive benefits.