Retail Assistant Manager: Customer Experience Leader

KnitWell Group; Altoona (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off & holidays

Bonuses

Job summary

Ann Taylor is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor, coaching for colleagues, and collaboration with the Store Manager to drive results.

The position emphasizes hospitality, team development, and leveraging technology to deliver seamless omnichannel service within Regular/Full time hours at Store 2268 in Altoona, IA.

Qualifications

• 1+ year retail management experience preferred.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment delivering exceptional experiences.
• Lead on the sales floor and model brand behaviors.
• Educate and coach associates to create genuine customer connections.
• Create an inclusive store environment where everyone feels welcome and engaged.
• Use technology to provide a seamless omnichannel shopping experience.
• Support Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas with the team.

Skills

Retail management

Hospitality mindset

POS proficiency

Business acumen

Initiative

Tools

Point-of-sale system

Job description

Ann Taylor is seeking an Assistant Manager to support customer experience and shape a strong store culture for associates. This role offers leadership on the sales floor, coaching for colleagues, and collaboration with the Store Manager to drive results.

The position emphasizes hospitality, team development, and leveraging technology to deliver seamless omnichannel service within Regular/Full time hours at Store 2268 in Altoona, IA.