Retail Assistant Manager: Lead, Coach & Drive Sales

See's Candies; Oregon (WI); On-site; USD 29,000 - 42,000; Full time

Job summary

See’s Candies in the United States is seeking a Retail Assistant Manager to support the Shop Manager in achieving sales goals, delivering excellent customer service, and running day-to-day retail operations. This leadership role plays a vital part in maintaining standards across the store and supporting team success.

This position involves training team members, scheduling, and upholding company policies and safety protocols while contributing to a positive, high-energy store environment.

Qualifications

• Minimum 1 year of retail management experience.
• Proven ability to train and coach employees.
• Excellent customer service, communication, and merchandising skills.
• Ability to implement company policies and procedures.
• Willingness to work weekends and holidays.
• Physical ability to carry out essential functions and lift up to 25 pounds.

Responsibilities

• Assist the Shop Manager in providing effective leadership to the retail team, fostering a sales-focused and customer-focused environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Assist in resolving customer and employee concerns in a professional and timely manner.
• Aid in training and developing team members on company programs, policies, and procedures.
• Provide support and feedback to team members to enhance their performance and growth.
• Assist in recruitment efforts by identifying and recommending qualified candidates for employment.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Assist in monitoring and controlling expenses to meet budgetary goals.
• Support procedures related to cash handling, protection of company assets, and banking.
• Assist in maintaining accurate timekeeping records and promptly approving weekly payroll.
• Ensure compliance with state and federal laws related to wages and breaks.
• Collaborate with the Shop Manager and District Sales Managers to create and implement weekly work schedules.
• Assist in managing paperwork to meet established deadlines, including banking, new hires, and inventory.
• Other duties as assigned.

Skills

Retail management

Customer service

Leadership

Merchandising

Training & coaching

Cash handling

Job description

See’s Candies in the United States is seeking a Retail Assistant Manager to support the Shop Manager in achieving sales goals, delivering excellent customer service, and running day-to-day retail operations. This leadership role plays a vital part in maintaining standards across the store and supporting team success.

This position involves training team members, scheduling, and upholding company policies and safety protocols while contributing to a positive, high-energy store environment.