Retail Assistant Manager Full-Time

Goodwill Industries of West Michigan, Inc.; Muskegon (MI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Family-friendly hours

Flexible schedule

Closed on major holidays

Employee discount

Caring & Inclusive culture

Supports a great cause!

Job summary

Goodwill Industries of West Michigan, Inc. is seeking an Assistant Retail Manager for a full-time, on-site role in Muskegon. You will assist store management with daily operations, supervise staff, volunteers, and clients, and help maintain store standards and customer service.

This position offers family-friendly hours, flexible scheduling, and the opportunity to contribute to a meaningful mission while developing leadership skills in a busy retail environment.

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years experience in retail operations required.
• Supervisory experience preferred.

Responsibilities

• Assist the Retail Store Manager with daily operations.
• Oversee personnel, clients and volunteers assigned to the retail store.
• Direct training and assist with employee performance evaluations.
• Handle personnel issues and provide documentation for corrective actions.
• Ensure store procedures and GIWM policies are followed.
• Maintain building and grounds; report repairs as needed.
• Support security and loss prevention measures.
• Ensure OSHA/MIOSHA safety compliance.

Skills

Retail operations

Supervisory experience

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

POS systems

Job description

Assistant Retail Manager, Full Time - Salary

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Flexible schedule
• Closed on major holidays
• Employee discount
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibilities

Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions

• Assist the Retail Store Manager with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directs training and assists with employee performance evaluations.
• Handles personnel issues, provides proper documentation and assists with corrective actions when required.
• Enforcing store procedures and GIWM policies on a day‑to‑day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

Physical Requirements

Medium work, occasionally exerting up to 50 pounds of force and/or up to 25 pounds of lifting, frequent lifting up to 10 pounds, carrying, pushing, pulling, bending, climbing, reaching, handling, hearing, talking, seeing and repetitive movement.

WORK CONDITIONS

Inside generally 100%, however, may include outside work on occasion.

Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.

Available and on call for emergency situations at stores.

Use of personal vehicle to conduct agency business, as needed.

Some travel required for off‑site meetings and coverage at other stores.

EDUCATION

High school diploma or equivalent required.

Experience

Minimum of two (2) years experience in retail operations required. Supervisory experience preferred.

CORE COMPETENCIES

• Maintain good public relations and positively promoting the agency and retail store image.
• Proficient in the use of computers and Microsoft office suite.
• Maintain accurate records and reports pertinent to retail store operation.
• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Kaizen principles: follow 5S Checklist, procedures, signage, and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

SUPERVISION RECEIVED

Works under the direct supervision of the Retail Store Manager.

SUPERVISION EXERCISED

Assist in supervising all staff, clients, and volunteers assigned to the retail store.