Assistant Store Manager

Wild Bill's Tobacco; Van Wert (OH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Merchandise discounts

Growth opportunities

Merit increases

Recognition program

Monthly bonus

Job summary

Wild Bill's Tobacco in Van Wert, OH seeks an Assistant Store Manager to support the Store Manager in daily operations, sales growth, and team leadership. This is a development role for individuals aiming to advance to Store Manager.

You will recruit and coach staff, ensure excellent customer service, manage inventory and promotions, handle scheduling, and maintain a safe, welcoming store environment. Evening and weekend availability is required, with full-time hours.

Qualifications

• Experience communicating clearly with customers and team members.
• Ability to handle customer inquiries and resolve issues effectively.
• Proficiency with standard office software and basic administrative tasks.

Responsibilities

• Assist in recruiting, interviewing, and retaining store employees.
• Assist in developing store teams for strong sales and operations.
• Educate the team about products and promotions.
• Ensure smooth store operations including inventory and scheduling.
• Provide excellent customer service and resolve inquiries and complaints.
• Meet or exceed sales and operational goals.
• Develop relationships with customers to suggest products.
• Open and close the store and manage full-time hours.

Skills

Written communications

Customer service

Microsoft Office

Store operations

Basic math

Education

High school diploma

Job description

Full-time Description

The Assistant Store Manager is responsible for supporting the Store Manager in all aspects of store operations, including managing employees, ensuring excellent customer service, and maximizing sales. The Assistant Store Manager will help to develop and implement strategies to improve the store's performance and profitability while maintaining a positive and welcoming environment for customers and employees. This position is a development role that is intended for those who aspire to become a Retail Store Manager.

Responsibilities

• Assist in recruiting, interviewing, selecting, and retaining store employees.
• Assist in managing and developing store employees for optimal performance in sales and store operations.
• Assist in developing teams selling skills.
• Assist in educating the team about the products sold in store.
• Ensure that the store operates smoothly and efficiently, including managing inventory, monitoring expenses, executing promotional strategies and scheduling of employees.
• Provide excellent customer service, including handling customer inquiries and complaints, resolving issues, and ensuring a positive shopping experience for all customers.
• Obtain product knowledge about all products as well as awareness of current product launches and promotions.
• Create relationships with customers in order to suggest products.
• Meet or exceed store sales and operational goals.
• Collaborate with the Store Manager and other employees to ensure that the store meets or exceeds all operational and financial targets.
• Maintain a safe, clean, and organized store environment, including implementing and enforcing all company policies and procedures.
• Provide feedback and recommendations to the Store Manager on employees, operations, and sales issues, including but not limited to recommending process improvements, trainings, marketing strategies, and product offerings.
• Manage all store operations daily, including but not limited to inventory, cash handling, staffing, customer service, and cleanliness.
• The majority of business hours are spent standing on the sales floor greeting customers, coaching employees, and running the business where it matters most.
• Open and close the store.
• Full-time hours and must be able to work evenings, weekends, and holidays.

Requirements

Knowledge and Skills

• Written and Communications
• Customer Service
• Microsoft Office
• Store Operations
• Basic math of adding and subtracting

Qualifications

• At least 21 years or older
• Completion of high school degree
• Flexible to work weekends and holidays
• Flexible to work 12 hour shifts at times

Benefits

• Health, dental, vision, life insurance effective after 60 days of employment.
• Merchandise discounts.
• Development and growth opportunities
• Merit increases bi-annually
• Recognition Program
• Monthly bonus potential