Retail Assistant Manager — Flexible Hours & Growth

Goodwill Industries Group; Valparaiso (IN); On-site; USD 35,000 - 39,000; Full time

Job summary

Goodwill Industries Group is seeking a Store Manager in Valparaiso, IN to lead daily store operations, overseeing customer service, inventory, and sales. The role reports to the Store Manager who evaluates performance annually.

Responsibilities include recruiting, training, coaching, disciplinary actions, and ensuring safety protocols while fostering a positive team environment and delivering an exceptional shopping experience.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management.

Responsibilities

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Skills

Supervisory skills

Communication skills

Customer service

Leadership

Education

High school diploma (or equivalent)

Tools

Office equipment

Job description

Goodwill Industries Group is seeking a Store Manager in Valparaiso, IN to lead daily store operations, overseeing customer service, inventory, and sales. The role reports to the Store Manager who evaluates performance annually.

Responsibilities include recruiting, training, coaching, disciplinary actions, and ensuring safety protocols while fostering a positive team environment and delivering an exceptional shopping experience.