Retail Assistant Manager — Lead Team & Customer Experience

WizeHire, Inc; Dyer, Northern (IN, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Goodwill Industries - Indiana in Dyer, IN is seeking an Assistant Manager to lead a busy retail store, overseeing customer service, inventory, and sales while coaching a high-performing team. Reporting to the Store Manager, you will help maintain operational efficiency and drive store success with a positive shopping experience.

The role emphasizes recruiting, training, and supporting staff, resolving issues, and participating in regular performance reviews to develop improvement strategies.

Qualifications

• High school diploma or equivalent required.
• Strong customer service skills with ability to resolve concerns and ensure satisfaction.
• Demonstrated leadership experience with ability to motivate team members and ensure accountability.
• Ability to recruit, hire, and train team members to build a competent, diverse workforce.
• Reliable transportation and valid driver's license for travel between job sites.

Responsibilities

• Recruit, hire, and train team members to build a competent, diverse, and motivated workforce.
• Address performance or conduct issues through appropriate disciplinary actions to uphold company standards.
• Participate in regular meetings to review store performance and help develop improvement strategies.
• Carry out additional responsibilities as assigned to help maintain effective store operations and team success.
• Keep the Store Manager informed about operational updates, team performance, and any store-related challenges.

Skills

Leadership

Customer Service

Team Motivation

Coaching

Training

Education

High school diploma or equivalent

Job description

Goodwill Industries - Indiana in Dyer, IN is seeking an Assistant Manager to lead a busy retail store, overseeing customer service, inventory, and sales while coaching a high-performing team. Reporting to the Store Manager, you will help maintain operational efficiency and drive store success with a positive shopping experience.

The role emphasizes recruiting, training, and supporting staff, resolving issues, and participating in regular performance reviews to develop improvement strategies.