Retail Assistant Manager - Flexible Hours & Growth

Goodwill Industries of Southwest Florida; Acline (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support a high-volume store, helping the Store Manager meet sales, expense, and customer service goals while upholding mission-driven standards.

The role emphasizes staff training, coaching, and hands-on operations oversight to maintain a safe, welcoming, and efficient shopping environment. Flexible hours, including evenings and weekends, are required.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Two years of retail sales experience.
• One year of management or supervisory experience.
• Ability to learn and operate POS and donation systems.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals while ensuring compliance with Ecommerce shipping, recycling, and salvage procedures.
• Maintain a safe, clean, and organized store environment by enforcing Kaizen principles, PPE requirements, safety procedures, equipment standards, and completing incident reports, facility inspections, and safety meetings.
• Support customer and donor relations by ensuring staff provide excellent service, resolve guest concerns, and educate the public about Goodwill programs and mission services.
• Assist with merchandise production and sales floor operations, including sorting, grading, hanging, pricing, rotating, merchandising, displaying, and signing merchandise according to established standards and pricing guidelines.
• Prepare accurate reports, complete required documentation, perform bank deposits, conduct inspections, monitor expenses, and ensure compliance with loss prevention policies and organizational requirements.
• Assist with the physical operation and maintenance of the store by maintaining cleanliness, submitting maintenance requests, and overseeing store operations during the Store Manager's absence.
• Support recruiting, onboarding, scheduling, training, coaching, and performance management activities to ensure employees meet production, customer service, pricing, quality control, and merchandising standards.
• Conduct staff meetings, one-on-one discussions, and training sessions to improve employee knowledge, motivation, communication, and performance.
• Ensure compliance with all company, store, and employee policies and procedures.
• Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.

Skills

Retail management

Staff training

Customer service

Leadership

Operations oversight

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Donation systems

Office computers

Telephones

Job description

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support a high-volume store, helping the Store Manager meet sales, expense, and customer service goals while upholding mission-driven standards.

The role emphasizes staff training, coaching, and hands-on operations oversight to maintain a safe, welcoming, and efficient shopping environment. Flexible hours, including evenings and weekends, are required.