Retail Assistant Manager: Lead Service & Sales Excellence

Goodwill Southwest Florida; Naples (FL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

403(b)

PTO & Holidays

Employee Discounts

Tuition Reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the store's daily operations at our Naples location and to drive sales, efficiency, and customer satisfaction. You will partner with the Store Manager to coach staff, manage merchandising, and ensure compliance with safety, loss prevention, and company policies.

The role requires hands-on leadership, donor relations, and a flexible schedule including evenings and weekends.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Two years of retail sales experience.
• One year of supervisory or management experience.
• Ability to operate point-of-sale and donation systems, office computers, and telephones.
• Ability to supervise and train staff in production, merchandising, checkout, and customer service.
• Flexible schedule including evenings, weekends, and holidays.
• Ability to lift up to 40 pounds and stand for extended periods.

Responsibilities

• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals while ensuring compliance with all Ecommerce shipping, recycling, and salvage procedures.
• Maintain a safe, clean, and organized store environment by enforcing Kaizen principles, PPE requirements, safety procedures, equipment standards, and completing incident reports, facility inspections, and safety meetings.
• Support customer and donor relations by ensuring staff provide excellent service, resolve guest concerns, and educate the public about Goodwill programs and mission services.
• Assist with merchandise production and sales floor operations, including sorting, grading, hanging, pricing, rotating, merchandising, displaying, and signing merchandise according to established standards and pricing guidelines.
• Prepare accurate reports, complete required documentation, perform bank deposits, conduct inspections, monitor expenses, and ensure compliance with loss prevention policies and organizational requirements.
• Assist with the physical operation and maintenance of the store by maintaining cleanliness, submitting maintenance requests, and overseeing store operations during the Store Manager's absence.
• Support recruiting, onboarding, scheduling, training, coaching, and performance management activities to ensure employees meet production, customer service, pricing, quality control, and merchandising standards.
• Conduct staff meetings, one-on-one discussions, and training sessions to improve employee knowledge, motivation, communication, and performance.
• Ensure compliance with all company, store, and employee policies and procedures.
• Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.

Skills

Retail sales experience

Leadership / supervisory

Customer service

POS systems

Donation systems

Office computers

Telephones

Education

High school diploma or equivalent

College degree preferred

Tools

POS systems

Donation systems

Office computers

Telephone systems

Job description

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the store's daily operations at our Naples location and to drive sales, efficiency, and customer satisfaction. You will partner with the Store Manager to coach staff, manage merchandising, and ensure compliance with safety, loss prevention, and company policies.

The role requires hands-on leadership, donor relations, and a flexible schedule including evenings and weekends.