Retail Assistant Manager — Lead Store Ops & Service

Goodwill Southwest Florida; Florida; On-site; USD 37,305 - 43,888; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support daily store operations and help drive strong store performance in Bonita Springs, FL. The role reports to the Store Manager and focuses on sales, merchandising standards, and staff training.

The ideal candidate has retail leadership experience, strong judgment, and flexibility to work varied schedules while supporting Goodwill's mission in Southwest Florida.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum of two years retail sales experience.
• Minimum of one year of management or supervisory experience.
• Ability to learn and correctly use point-of-sale systems, donation systems, and office equipment.
• Strong interpersonal, leadership, and customer service skills.
• Ability to follow oral and written instructions and perform basic business-related math.
• Physical ability to stand for extended periods and lift up to 40 pounds.
• Willingness and ability to work indoors and occasionally outdoors in varying weather conditions.

Responsibilities

• Support the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of point-of-sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Skills

Retail leadership

Customer service

Staff training

POS systems

Interpersonal skills

Math basics

Physical stamina

Schedule flexibility

Education

High school diploma

College degree preferred

Tools

POS systems

Donation systems

Office equipment

Job description

Job Title: Retail Assistant Manager

Employment Type: Full-Time / Hourly

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support the overall operation and performance of a high-volume retail store. This position assists the Store Manager in achieving sales, expense, and profit objectives while ensuring compliance with production standards, merchandising expectations, customer service goals, mission integration, and company policies. The Retail Assistant Manager provides leadership through staff training, coaching, and operational oversight to support a safe, productive, and customer-focused environment.

Key Responsibilities

• Assist in achieving store sales, expense, profit, customer transaction, and Ecommerce revenue goals while ensuring compliance with all Ecommerce shipping, recycling, and salvage procedures.
• Maintain a safe, clean, and organized store environment by enforcing Kaizen principles, PPE requirements, safety procedures, equipment standards, and completing incident reports, facility inspections, and safety meetings.
• Support customer and donor relations by ensuring staff provide excellent service, resolve guest concerns, and educate the public about Goodwill programs and mission services.
• Assist with merchandise production and sales floor operations, including sorting, grading, hanging, pricing, rotating, merchandising, displaying, and signing merchandise according to established standards and pricing guidelines.
• Prepare accurate reports, complete required documentation, perform bank deposits, conduct inspections, monitor expenses, and ensure compliance with loss prevention policies and organizational requirements.
• Assist with the physical operation and maintenance of the store by maintaining cleanliness, submitting maintenance requests, and overseeing store operations during the Store Manager's absence.
• Support recruiting, onboarding, scheduling, training, coaching, and performance management activities to ensure employees meet production, customer service, pricing, quality control, and merchandising standards.
• Conduct staff meetings, one-on-one discussions, and training sessions to improve employee knowledge, motivation, communication, and performance.
• Ensure compliance with all company, store, and employee policies and procedures.
• Work flexible hours, including evenings, weekends, and holidays, as needed to support store operations.
  
  

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Two years of retail sales experience required.
• One year of management or supervisory experience required.
• Ability to learn and operate point-of-sale systems, donation systems, office computers, and telephones.
• Ability to supervise and train staff in production, merchandising, checkout, and customer service functions.
• Ability to work effectively under stressful conditions while demonstrating good judgment, patience, and understanding.
• Ability to understand and follow oral and written instructions.
• Ability to read, write, speak, hear, and perform business-related mathematical calculations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Ability to bend, stoop, reach, twist, lift, push, pull, and move items weighing up to 40 pounds.
• Ability to stand for extended periods of time.
• Ability to occasionally work outdoors in varying temperatures and weather conditions.
  
  

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida
  
  

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement
  
  

Salary: $21.10 per hour

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