Retail Assistant Manager — Lead Store Ops & Service

Goodwill Southwest Florida; Town of Florida (NY); On-site; USD 37,305 - 43,888; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support daily store operations and help drive strong store performance in Bonita Springs, FL. The role reports to the Store Manager and focuses on sales, merchandising standards, and staff training.

The ideal candidate has retail leadership experience, strong judgment, and flexibility to work varied schedules while supporting Goodwill's mission in Southwest Florida.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Minimum of two years retail sales experience.
• Minimum of one year of management or supervisory experience.
• Ability to learn and correctly use point-of-sale systems, donation systems, and office equipment.
• Strong interpersonal, leadership, and customer service skills.
• Ability to follow oral and written instructions and perform basic business-related math.
• Physical ability to stand for extended periods and lift up to 40 pounds.
• Willingness and ability to work indoors and occasionally outdoors in varying weather conditions.

Responsibilities

• Support the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of point-of-sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Skills

Retail leadership

Customer service

Staff training

POS systems

Interpersonal skills

Math basics

Physical stamina

Schedule flexibility

Education

High school diploma

College degree preferred

Tools

POS systems

Donation systems

Office equipment

Job description

Goodwill Southwest Florida is seeking a Retail Assistant Manager to support daily store operations and help drive strong store performance in Bonita Springs, FL. The role reports to the Store Manager and focuses on sales, merchandising standards, and staff training.

The ideal candidate has retail leadership experience, strong judgment, and flexibility to work varied schedules while supporting Goodwill's mission in Southwest Florida.