Retail Assistant Manager: Elevate Customer Experience

POP MART Americas Inc.; Orlando (FL); On-site; USD 53,010,000 - 67,337,000; Full time

Benefits offered by this job

401k

Health insurance

PTO

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. in Orlando is seeking an Assistant Store Manager to lead daily store operations and deliver an outstanding customer experience. You will partner with the Store Manager to drive sales performance, coach a high-performing team, and ensure operations reflect POP MART's premium brand.

The role emphasizes leadership, visual merchandising, inventory control, and community engagement with collectors and first-time visitors alike.

Qualifications

• 2+ years of retail leadership experience in a supervisory or management role.
• Proven ability to lead, coach, and develop high-performing retail teams.
• Strong understanding of retail operations, customer experience, and business performance metrics.
• Passion for delivering exceptional customer experiences.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze business metrics and implement action plans that drive results.
• Excellent organizational skills with the ability to prioritize competing responsibilities.
• Comfortable working independently while making sound business decisions.
• Ability to adapt quickly in a fast-paced retail environment.

Responsibilities

• Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Provide exceptional customer experiences from the sales floor and set high engagement standards.
• Partner with Store Manager to achieve sales goals and KPIs, including UPT and ATV.
• Oversee daily store operations, cash handling, safety, and compliance.
• Execute POP MART visual merchandising standards and seasonal displays.
• Build excitement within the local collector community and promote POP MART's brand.

Skills

Retail leadership

Team coaching

Customer experience

Sales analytics

Education

High School Diploma

Tools

POS system

Job description

POP MART Americas Inc. in Orlando is seeking an Assistant Store Manager to lead daily store operations and deliver an outstanding customer experience. You will partner with the Store Manager to drive sales performance, coach a high-performing team, and ensure operations reflect POP MART's premium brand.

The role emphasizes leadership, visual merchandising, inventory control, and community engagement with collectors and first-time visitors alike.