Retail Assistant Manager — Wireless Sales & Service Leader

Tcc-Wireless; New York (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical, dental and vision

Development and growth opportunities

Job summary

TCC Wireless is seeking a Retail Assistant Manager for our NY College Point location. This full-time role drives revenue, delivers exceptional customer service, and acts as a bridge between customers and the T-Mobile brand.

You will lead store operations, ensure policy compliance, and nurture relationships with customers and teammates. Ideal candidates have a high school diploma or GED, 6+ months in retail or sales, and strong problem-solving and communication skills.

Qualifications

• Minimum 6 months experience in retail and/or sales with a strong customer focus.

Responsibilities

• Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
• Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
• Builds relationships with TCC Wireless employees and customers across all channels of the business.
• Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Ensures compliance with all company policies and procedures.
• Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
• RAM is responsible for achieving assigned performance metrics.

Skills

Customer service

Sales

Communication

Problem solving

Education

High School Diploma or GED

Job description

TCC Wireless is seeking a Retail Assistant Manager for our NY College Point location. This full-time role drives revenue, delivers exceptional customer service, and acts as a bridge between customers and the T-Mobile brand.

You will lead store operations, ensure policy compliance, and nurture relationships with customers and teammates. Ideal candidates have a high school diploma or GED, 6+ months in retail or sales, and strong problem-solving and communication skills.