Retail Assistant Manager - Customer Service & Ops

JD Sports NA; Snyder (TX); On-site; USD 26,000 - 27,000; Full time

Job summary

Hibbett I City Gear in Snyder, TX seeks an Assistant Manager to support the Store Manager with daily operations, merchandising, restocking and customer service. This role acts in the Store Manager's absence and ensures store standards are met.

Ideal candidates have 1–3 years in retail, strong interpersonal skills, and a proven ability to lead a team, manage schedules, and drive profitability while delivering outstanding service.

Qualifications

• Experience in retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self-starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish departmental and store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Supervise personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure departments' responsibilities and standards are completed.
• Maintain communication with Store Manager about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties and be trained in Store Manager's responsibilities.
• Deliver extraordinary customer service as per manual and assist customers during peak periods.
• Promote and sell services and merchandise offered by Hibbett I City Gear.
• Uphold all company policies and procedures.
• Protect assets and financial information and highlight fraud risks.

Skills

Interpersonal skills

Communication

Customer service

Team leadership

Attention to detail

Self-starter

Job description

Hibbett I City Gear in Snyder, TX seeks an Assistant Manager to support the Store Manager with daily operations, merchandising, restocking and customer service. This role acts in the Store Manager's absence and ensures store standards are met.

Ideal candidates have 1–3 years in retail, strong interpersonal skills, and a proven ability to lead a team, manage schedules, and drive profitability while delivering outstanding service.