Retail Assistant Manager - Customer Service Leader

JD Sports NA; El Dorado (AR); On-site; USD 18,000 - 25,000; Full time

Job summary

Hibbett I City Gear in El Dorado, AR is seeking an Assistant Manager to support the Store Manager in daily operations and store performance. The role emphasizes customer service, merchandising, and staff supervision to meet store goals.

The position requires 1-3 years in retail and strong interpersonal skills, with responsibilities including scheduling, training, and ensuring policy compliance. This on-site role reports to the Store Manager and operates in an hourly, non-exempt framework.

Qualifications

• Experience in retail, preferably footwear/apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to lead a team and meet goals.
• Self-starter with initiative.
• Strong attention to detail and multi-tasking.
• Team-player focused on outstanding service and sales.

Responsibilities

• Assist Store Manager in controlling store assets and daily operations.
• Assist in selling, restocking, merchandising, ordering, and scheduling.
• Lead in absence of Store Manager and support recruitment and training.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales stats, and expenses to ensure profitability.
• Direct staff to meet department standards and actions from plans.
• Deliver exceptional customer service per company manuals.

Skills

Customer service

Interpersonal skills

Communication skills

Team leadership

Initiative

Attention to detail

Fast-paced environment

Selling merchandise

Job description

Hibbett I City Gear in El Dorado, AR is seeking an Assistant Manager to support the Store Manager in daily operations and store performance. The role emphasizes customer service, merchandising, and staff supervision to meet store goals.

The position requires 1-3 years in retail and strong interpersonal skills, with responsibilities including scheduling, training, and ensuring policy compliance. This on-site role reports to the Store Manager and operates in an hourly, non-exempt framework.