Retail Assistant Manager - Customer Experience & Team Coach

Knitwell Group; Philadelphia (Philadelphia County); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Opportunities for monthly bonuses

Merchandise discounts

Job summary

Knitwell Group is seeking an Assistant Manager in Philadelphia to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model our brand behaviors, and help create genuine customer connections across channels.

The role requires 1+ year of retail management experience, hospitality mindset, and comfort with technology and POS systems. You will assist in recruiting, developing talent, and driving operational excellence with the Store

Qualifications

• In-store leadership experience or entry-level management background preferred.
• Ability to connect with customers and associates to drive results.
• Comfort with technology and retail software tools.

Responsibilities

• Support customer experience and store culture as an Assistant Manager.
• Lead on the sales floor and model brand behaviors to engage customers.
• Inspire and coach associates to create genuine customer connections.
• Create an inclusive store environment for all associates.
• Use technology to provide a seamless omnichannel shopping experience.
• Assist Store Manager with recruiting, hiring, and development of talent.
• Use reports to drive operational excellence and financial discipline.
• Build productive relationships by listening and sharing ideas.

Skills

Hospitality mindset

Technology proficiency

POS system operation

Business acumen

Initiative and decision making

Tools

POS system (point-of-sale)

Job description

Knitwell Group is seeking an Assistant Manager in Philadelphia to support the customer experience and shape a strong store culture for associates. You will lead on the sales floor, model our brand behaviors, and help create genuine customer connections across channels.

The role requires 1+ year of retail management experience, hospitality mindset, and comfort with technology and POS systems. You will assist in recruiting, developing talent, and driving operational excellence with the Store