Retail Assistant Manager

FedEx Office; Rochester (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to lead a dynamic team focused on delivering exceptional customer service. In this pivotal role, you will oversee daily operations, ensuring that the store runs smoothly and efficiently. You will be responsible for training and developing team members, resolving customer disputes, and maintaining a professional store environment. This position offers a unique opportunity to contribute to a culture of quality and excellence while working in a fast-paced environment. If you're passionate about customer service and team leadership, this role is perfect for you.

Qualifications

• 1+ years of related experience; supervisory experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Leads a store business unit, ensuring a positive customer experience.
• Trains and develops team members while managing store operations.
• Handles customer disputes and maintains store environment.

Skills

Customer Service

Team Leadership

Conflict Resolution

Communication Skills

Time Management

Education

High School Diploma

Job description

Join to apply for the Retail Assistant Manager role at FedEx Office

Position Summary

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, monitoring and facilitating production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. The Store Assistant Manager performs all functions normally performed by team members.

General Duties And Responsibilities

(This list is not exhaustive)

• Provides friendly, expert service to customers.
• Evaluates team productivity and customer experience.
• Resolves customer disputes to ensure satisfaction.
• Maintains a clean, professional store environment.
• Manages customer flow to improve service quality.
• Trains and develops team members.
• Participates in hiring processes.
• Coaches and provides feedback to team members.
• Coordinates with the production team to meet deadlines and quality standards.
• Oversees shipping services.
• Communicates performance metrics and company initiatives to the team.
• Enforces company policies and procedures.
• Assists with payroll and daily POS close-out.
• Performs administrative duties like scheduling, inventory management, and ordering supplies.

Minimum Qualifications and Requirements

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.

Essential Functions

• Stand for entire shift, excluding breaks.
• Lift up to 55 pounds.
• Perform bending/twisting activities.
• Communicate effectively with customers and team members.
• Work efficiently under pressure in a fast-paced environment.
• Maintain concentration for extended periods.
• Work with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications

• Additional qualifications as preferred by the employer.

Additional Details

FedEx Office emphasizes quality management, process improvement, and cost reduction, supporting its culture of quality and excellence.

FedEx Office is an equal opportunity employer. Reasonable accommodations are available for applicants with disabilities. For accommodations or inquiries, contact [e-mail].