Retail Assistant Supervisor

EmergencyMD; Fort Myers (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

403(b) retirement plan

Paid time off (PTO) and paid holidays

Employee Assistance Program

Employee discounts

Tuition reimbursement

Job summary

EmergencyMD is seeking an Assistant Manager in Fort Myers, Florida to support daily retail operations and help achieve sales and profit goals. The role emphasizes excellent customer service and effective team training under the guidance of the Store Manager.

The successful candidate should have retail leadership experience and strong interpersonal skills. This full-time position offers benefits such as medical insurance, paid time off, and opportunities for professional growth.

Qualifications

• Minimum of two years of retail sales experience.
• Minimum of one year of management or supervisory experience.
• Ability to stand for extended periods and lift up to 40 pounds.

Responsibilities

• Support the Store Manager in achieving revenue and profit objectives.
• Supervise, train, and coach team members.
• Ensure compliance with company policies and procedures.

Skills

Retail leadership experience

Customer service skills

Interpersonal skills

Education

High school diploma or equivalent

College degree preferred

Tools

Point-of-sale systems

Office computer systems

Job description

Job Title: Assistant Manager

Location: 13500 Plantation Road, Fort Myers, FL 33966

Employment Type: Full-Time / Non-Exempt

Goodwill Southwest Florida is seeking an Assistant Manager to support daily retail operations and help drive strong store performance. Working under the guidance of the Store Manager, this role plays a key part in achieving sales, expense, and profit goals while ensuring excellent customer service, consistent merchandising standards, and effective staff training. The ideal candidate brings retail leadership experience, sound business judgment, and the flexibility to work varied schedules while supporting Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities

• Support the Store Manager in achieving revenue, expense, and profit objectives in alignment with the store budget.
• Supervise, train, and coach team members in production, merchandising, checkout, customer service, and mission integration.
• Ensure compliance with all company policies, procedures, merchandise standards, and customer service expectations.
• Assist with daily store operations, including use of point‑of‑sale systems, donation systems, and office equipment.
• Lead by example in delivering excellent customer service while maintaining a positive, productive work environment.
• Maintain flexibility to work long hours, evenings, weekends, and holidays as required by store operations.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of two (2) years of retail sales experience required.
• Minimum of one (1) year of management or supervisory experience required.
• Ability to learn and correctly use point‑of‑sale systems, donation systems, and office computer, telephone, and related equipment.
• Strong interpersonal, leadership, and customer service skills with the ability to exercise good judgment in stressful situations.
• Ability to follow oral and written instructions and perform basic business‑related math.
• Physical ability to stand for extended periods and bend, stoop, reach, twist, push, pull, and lift up to 40 pounds.
• Willingness and ability to work indoors and occasionally outdoors in varying weather conditions.

Why Goodwill?

• Mission-driven nonprofit organization
• Collaborative leadership team
• Opportunity to impact and change lives across Southwest Florida

Benefits & Perks

• Medical, dental, vision insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Employee Assistance Program
• Employee discounts
• Tuition reimbursement