Retail Assistant Manager

FedEx Office; Medford (OR); On-site; USD 40,000 - 50,000; Full time

Job summary

FedEx Office is seeking a Retail Assistant Manager in Medford, Oregon. The role involves leading store operations, ensuring customer satisfaction, and managing team performance. Ideal candidates will have supervisory experience and a focus on quality management.

Qualifications

• 1+ year of related experience; supervisory experience preferred.

Responsibilities

• Lead store operations and ensure positive customer experience.
• Train and develop team members, monitor goals, and provide feedback.
• Resolve customer disputes and complaints promptly.

Skills

Customer Service

Team Management

Conflict Resolution

Education

High School diploma

Job description

Join to apply for the Retail Assistant Manager role at FedEx Office.

**POSITION SUMMARY:**
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, monitoring production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. Performs all functions normally performed by team members.

**GENERAL DUTIES AND RESPONSIBILITIES:**
(This list is not exhaustive)

• Deliver friendly, polite, and expert customer service.
• Evaluate team members' efficiency and productivity.
• Resolve customer disputes and complaints promptly.
• Create a customer-focused environment and maintain a clean, professional store.
• Manage customer flow to ensure quick service and quality products.
• Train and develop team members, monitor goals, and provide feedback.
• Participate in hiring processes and assist Store Manager.
• Coach and counsel team members to adhere to policies and standards.
• Coordinate with the team to meet deadlines and quality checks.
• Oversee shipping services and activities.
• Communicate store goals, performance metrics, and initiatives.
• Enforce company policies and procedures.
• Assist with payroll, POS close-out, and administrative duties.
• Perform other duties as needed.

**MINIMUM QUALIFICATIONS:**
High School diploma or equivalent.
1+ year of related experience; supervisory experience preferred.
Meet all employment qualifications at time of hiring.

**ESSENTIAL FUNCTIONS:**
Stand during shifts, lift up to 55 pounds, communicate effectively, work in a fast-paced environment, maintain attention, work with minimal supervision, and maintain regular attendance.

**Preferred Qualifications:**
Additional qualifications as applicable.

**Additional Details:**
Focus on quality management, process improvement, and supporting FedEx Office initiatives.

FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. For inquiries, email [e-mail].