Retail Assistant Manager

FedEx Group; Medford (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company seeks a Store Supervisor to manage daily operations and ensure a positive customer experience. Responsibilities include team management, customer service, and administrative duties. Ideal candidates will have a high school diploma and relevant experience. Join us to enhance customer satisfaction and operational efficiency.

Qualifications

• At least 1 year of related experience; supervisory experience preferred.

Responsibilities

• Leads a store business unit, focusing on customer experience.
• Evaluates team members' efficiency and productivity.
• Resolves customer disputes promptly.

Skills

Customer Service

Team Management

Communication

Education

High School diploma

Job description

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, monitoring production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. Performs all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, and expert service to customers.
• Evaluates team members' efficiency and productivity in creating positive customer experiences.
• Resolves customer disputes and complaints promptly to ensure satisfaction.
• Creates a customer-focused environment across all store areas and maintains a clean, professional environment.
• Establishes and manages customer flow processes to improve service and meet customer needs efficiently.
• Provides training and development for team members, monitoring goals and offering feedback.
• Participates in hiring by interviewing candidates and assisting the Store Manager.
• Coaches, counsels, and evaluates team members' performance to ensure policy adherence.
• Maintains communication with the Store Lead Consultant and production team to meet deadlines and quality standards.
• Oversees shipping services and activities.
• Communicates store goals, performance metrics, customer issues, and initiatives to the team.
• Enforces company policies and maintains control environment.
• Assists with payroll review and POS close-out processes.
• Performs administrative duties such as scheduling, inventory management, and supplies ordering.
• Performs other duties as needed.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.
• Must meet all employment qualifications at hire.

ESSENTIAL FUNCTIONS:

• Stand during entire shift, excluding breaks.
• Lift up to 55 pounds.
• Bend and twist at waist and knees regularly.
• Communicate effectively with customers, vendors, and team members.
• Work cooperatively and follow instructions.
• Perform in a fast-paced, high-pressure environment.
• Maintain attention and concentration over extended periods.
• Work with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Details not specified.

Additional Notes:

Supports FedEx Office quality initiatives and process improvements, aiming to enhance customer experience and operational efficiency. FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. For inquiries, contact [e-mail].