Retail Assistant Manager

FedEx Office; Madison (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to lead a dynamic team in delivering exceptional customer service. This role involves supervising daily operations, enhancing team productivity, and ensuring a positive shopping experience. You will be responsible for training and developing team members while managing store activities in the absence of the Store Manager. If you thrive in a fast-paced environment and have a passion for leadership, this opportunity is perfect for you to make a significant impact at a well-respected company.

Qualifications

• 1+ year of supervisory experience preferred.
• Ability to lift up to 55 pounds and stand for entire shift.

Responsibilities

• Lead store operations and ensure positive customer experiences.
• Train team members and manage customer flow for quality service.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

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Position Summary
Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in supervising all team members and business operations, monitoring production, retail processes, pick-up and delivery, shipping, and quality control. Manages the store in the absence of the Store Manager. The Store Assistant Manager performs all functions normally performed by team members.

General Duties and Responsibilities
(This list is representative and not exhaustive):

1. Ensures friendly, polite, and expert service to all customers.
2. Evaluates team productivity in creating positive customer experiences.
3. Resolves customer disputes and complaints promptly.
4. Maintains a clean, professional, customer-focused environment.
5. Manages customer flow to improve service and ensure quick, quality delivery.
6. Trains and develops team members, providing feedback on goals.
7. Participates in hiring processes, complying with company policies.
8. Coaches, counsels, and provides performance feedback to team members.
9. Coordinates with the Store Lead and production team to meet deadlines and quality standards.
10. Oversees shipping services and activities.
11. Communicates store goals, performance metrics, customer issues, and initiatives to the team.
12. Enforces FedEx Office policies and maintains control environment.
13. Assists with payroll review and POS close-out.
14. Performs administrative duties such as scheduling, inventory, and supplies management.
15. Performs other duties as needed.

Minimum Qualifications and Requirements

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.

Essential Functions

• Ability to stand for entire shift.
• Ability to lift up to 55 pounds.
• Ability to bend and twist regularly.
• Effective communication skills.
• Ability to work cooperatively and follow instructions.
• Ability to work in a fast-paced environment under pressure.
• Maintain attention and concentration for extended periods.
• Work with minimal supervision.
• Regular attendance to support business hours.

Preferred Qualifications

Additional details on quality management, process improvement, and company initiatives are included in the full description.

FedEx Office is an equal opportunity employer, welcoming applicants regardless of race, color, religion, national origin, age, sex, disability, sexual orientation, gender identity, marital status, military service, or protected status. Veterans and individuals with disabilities are encouraged to apply. Reasonable accommodations are available upon request via [e-mail].