Retail Assistant Manager

Cache Creek Casino Resort; Brooks (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to oversee operations in various retail outlets. This role involves managing staff, ensuring exceptional service, and maintaining inventory levels. The ideal candidate will have leadership experience and a strong background in customer service. Join a dynamic team that values growth and offers a range of benefits including healthcare, paid time off, and opportunities for advancement. If you're passionate about retail and customer satisfaction, this is the perfect opportunity to make a significant impact.

Benefits

Gas Discounts

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Recognition Program

Free meals

Weekly Paychecks

Affordable Healthcare

401k Savings Plan

Tuition Reimbursement

Qualifications

• 1+ year of customer service or retail experience required.
• Leadership experience as a key holder is essential.

Responsibilities

• Supervise daily operations of the Retail Department.
• Manage staff scheduling, inventory control, and merchandising.
• Ensure extraordinary guest service and maintain store cleanliness.

Skills

Customer Service

Leadership

Time Management

Communication

Organizational Skills

Education

High School Diploma

Related Degree

Tools

Point of Sale System

Job description

Description & Requirements

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

Supervises and oversees the daily operational needs of the Cache Creek Casino Resort Retail Department in the Gift Shop, Mini Mart, Extra’s, and Golf Pro Shop. Responsibilities include scheduling staff, ordering supplies, inventory control, and merchandising. Provides an interactive shopping experience for guests while ensuring the delivery of extraordinary guest service.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Manage shift operations including assigning workstations and breaks, coaching, counseling, and scheduling staff.
• Promote a positive work environment.
• Operate the Point of Sale System and run daily reports.
• Perform duties of staff positions as needed.
• Conduct monthly inventory of retail products.
• Ensure efficient shift and break scheduling based on business volume.
• Coordinate with buyers on merchandise re-orders and customer requests.
• Maintain store cleanliness and organization.
• Manage downtime activities to keep staff productive.
• Maintain optimal inventory levels and replenishment processes.
• Select and organize items based on brand, retail range, theme, and space.
• Attain required certifications (TIPS and ServSafe).
• Resolve guest complaints effectively.
• Encourage autonomy and good judgment among staff.
• Foster collaboration and a positive attitude within the team and with vendors.
• Demonstrate motivation, energy, and initiative with minimal supervision.
• Exhibit excellent time management, communication, organizational, and interpersonal skills.
• Maintain a professional appearance and conduct.

Supervisory Responsibilities

Supervise employees in Retail Operations, including training, assigning work, evaluating performance, and handling disciplinary issues in accordance with policies and laws.

Qualifications

Must be able to perform all essential duties satisfactorily with or without accommodations. Requirements include:

Education and/or Experience

At least one year of customer service or retail experience, or a related degree, including cash handling and POS experience. Leadership experience as a key holder is required.

Language Skills

Ability to interpret business documents, write reports, and communicate effectively with managers, clients, and the public.

Mathematical Skills

Ability to perform basic calculations related to discounts, interest, proportions, and measurements.

Reasoning Ability

Ability to analyze problems, collect data, and interpret instructions.

Age Requirement

Must be at least 21 years old.

Certificates, Licenses, Registrations

Tribal Gaming License, ServSafe Certification, TIPS Certificate.

Physical Demands

Regularly required to stand, walk, handle objects, reach, and talk. Occasionally lift up to 100 pounds. Vision and sensory abilities required for the role.

Work Environment

Exposure to tobacco smoke, humidity, fumes, outdoor conditions, and other environmental factors. Moderate noise levels.