Retail Assistant Manager

FedEx; Tallahassee (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Store Assistant Manager to enhance customer experiences and oversee daily operations. In this dynamic role, you will lead a team, ensuring efficient service and quality delivery while fostering a positive environment. Your leadership will be crucial in training staff, resolving customer issues, and maintaining operational excellence. If you thrive in fast-paced settings and are passionate about customer service, this opportunity offers a chance to make a significant impact in a supportive and rewarding workplace.

Qualifications

• 1+ year of related experience; prior supervisory experience preferred.
• Ability to lift up to 55 pounds and stand during entire shift.

Responsibilities

• Leads store operations and ensures a positive customer experience.
• Trains and develops team members while managing store in absence of Store Manager.

Skills

Customer Service

Team Leadership

Conflict Resolution

Communication

Time Management

Education

High School Diploma

Job description

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping, and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES :

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive.

1. Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
2. Evaluates the efficiency and productivity of team members in creating positive customer experiences.
3. Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction, when necessary.
4. Creates a customer-focused environment in all areas of the store (production, retail, self-service, and shipping) and monitors the store ensuring a clean and professional environment.
5. Establishes and manages a process for customer flow in the store to improve service experience, ensuring customer needs are met quickly and quality products are delivered.
6. Provides training and development of team members on assigned shifts by monitoring goals and providing feedback.
7. Interviews job applicants, complies with all company hiring policies, and assists the Store Manager with the hiring of team members.
8. Coaches, counsels, and provides feedback to team members on their performance to ensure adherence to company policies and standards.
9. Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are performed.
10. Oversees shipping-related services and activities.
11. Communicates daily/weekly/monthly goals, performance metrics, customer issues, and company initiatives with the Store Manager and team members.
12. Enforces FedEx Office policies and procedures, maintaining an environment of controls.
13. Assists Store Manager with payroll review and daily POS close-out.
14. Performs administrative duties including scheduling, payroll management, training compliance, inventory controls, and supply ordering.
15. Performs all other duties as needed or requested.

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

• High School diploma or equivalent.
• 1+ year of related experience; prior supervisory experience preferred.
• Must meet all FedEx Office employment qualifications at the time of hiring.
• For current team members, must meet transfer and hiring criteria outlined in the Team Member Handbook.

ESSENTIAL FUNCTIONS :

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to lift up to 55 pounds.
• Ability to bend and twist at the waist and knees regularly.
• Effective communication with customers, vendors, and team members.
• Ability to work cooperatively and follow instructions.
• Function effectively in a fast-paced, high-pressure environment.
• Maintain attention and concentration for extended periods.
• Work independently with minimal supervision.
• Maintain regular attendance and support business hours as required.

Preferred qualifications and additional company policies are also included, emphasizing commitment to equal opportunity employment and accommodations for individuals with disabilities.