Retail Assistant Manager

Total Wine & More; Brentwood (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Retail Assistant Manager to enhance customer experiences and drive sales in a vibrant retail environment. In this role, you will lead a dedicated team, foster a culture of service excellence, and contribute to the growth of a renowned retailer of fine wine, beer, and spirits. With a focus on community engagement and team development, you'll play a crucial role in maximizing profitability while ensuring that every customer feels valued. If you have a passion for retail and a knack for leadership, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Store Discounts

Health Plans

401(k)

Qualifications

• 2+ years of retail sales or hospitality management experience required.
• Experience in leading and motivating a sales-focused team.

Responsibilities

• Focus on customer experience and brand loyalty.
• Manage general operations and team training.
• Participate in performance management and team development.

Skills

Customer Service

Sales Management

Team Leadership

Performance Coaching

Education

Associates Degree

Bachelor's Degree

Job description

Join to apply for the Retail Assistant Manager role at Total Wine & More.

About the role

As Assistant Manager, you will grow Total Wine & More’s brand by delivering best-in-class service and bringing to life a distinctive world of wine, beer, & spirits for our customers. This includes building upon company programs and team member development plans to achieve sales, service, and operational performance goals. Reporting to the Store Manager, you will be on the leadership team creating a sales and service culture within the store to expand our customer base and maximize profitability.

Responsibilities

• Focus on customer experience, brand, and loyalty awareness by building relationships throughout the community.
• Create and foster a sales-focused environment through the development of team members.
• Support an environment that encourages creative thinking and risk-taking.
• Participate in product knowledge training and implement through team coaching.
• Manage general operations and merchandising execution according to company procedures.
• Ensure staffing and team member training meet store needs and standards.
• Maintain store inventory, product ordering, and vendor relationships.
• Participate in performance management, including reviews and career development discussions.

Qualifications

• 21 years of age or older.
• 2+ years retail sales, customer service, or hospitality management experience, preferably in a big box environment.
• Experience leading and motivating a sales-focused team.
• Experience developing team member performance and coaching.
• Ability to work a flexible schedule.
• Associates Degree or relevant work experience; 4-year degree preferred.
• Value collaboration and teamwork.

Physical Requirements

• Walk, bend, and be on feet for 8-10 hours.
• Climb ladders and lift 50 lbs.

We offer

• Paid Time Off (PTO), store discounts, health plans, 401(k), and more.

Grow with us!

Total Wine & More is the country’s largest independent retailer of fine wine, beer, and spirits. We value our people, offer training, and support career growth. If you share our entrepreneurial spirit and passion for customer experience, apply or learn more at TotalWine.com/About-us/Careers.