Assistant Manager

Pure Hockey; Needham Heights (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Bonus Incentive Plan

Medical, Dental, Vision & Disability

Life and Long-Term Disability

Flexible Spending Plan

401(k)

Paid Vacation

Paid Holidays

Paid Parental Leave

Employee Discount

Job summary

Pure Hockey in Needham Heights, MA, is seeking a Retail Assistant Manager to aid the Store Manager in all store operations. You will drive sales, mentor staff, manage inventory and ensure top-tier customer service in a fast-paced retail setting.

The role requires leadership, merchandising expertise and a flexible schedule including evenings and weekends. Join a team focused on results, training, and a safe, welcoming store environment.

Qualifications

• Minimum 2 years of management/supervisory experience; retail management experience a plus.
• Proven experience in a retail/customer service environment.
• Knowledge of inventory management and merchandising techniques.
• Ability to train, coach, develop and motivate employees.
• Demonstrate effective interpersonal, organizational and leadership skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficient in Microsoft Office and POS systems.
• Ability to lift up to 25lbs.

Responsibilities

• Assist in merchandising, operations, sales and customer service.
• Ensure high customer satisfaction by being knowledgeable on products and collaborating with coworkers.
• Partner with Store Manager to communicate key metrics, sales, visual, safety and training expectations.
• Assist in hiring, training and development of store employees.
• Maintain knowledge of products and upcoming releases.
• Contribute to a positive and inclusive work environment.
• Maintain a safe store environment for staff and customers.
• Perform other duties as assigned by the Store Manager.

Skills

Retail management

Leadership

Customer service

Inventory management

Training & coaching

Interpersonal skills

Organizational skills

Flexible scheduling

Tools

Microsoft Office

POS systems

Job description

Description

The ideal candidate will have a passion for customer service, a strong work ethic, and a desire to succeed in a fast-paced retail environment. As a Retail Assistant Manager, you will be responsible for assisting the Store Manager in all aspects of store operations, including sales, customer service, inventory management, and employee training.

Responsibilities

• Assist in the areas of merchandising, operations, sales and customer service
• Ensure a high level of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Partner with the Store Manager to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling, and training.
• Assist in the hiring, training, and development of store employees.
• Maintain an awareness of all product knowledge, and current or upcoming product
• Contributes to a positive and inclusive work environment
• Maintain a safe and secure store environment for both employees and customers.
• Perform other duties as assigned by the Store Manager.

Requirements

• Minimum 2 years of management/supervisory experience; retail management experience a plus
• Proven experience in a retail/customer service environment
• Knowledge of inventory management and merchandising techniques
• Ability to train, coach, develop and motivate employees
• Demonstrate effective interpersonal, organizational and leadership skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficient in Microsoft Office and POS systems.
• Ability to lift up to 25lbs

Benefits

• Bonus Incentive Plan
• Medical, Dental, Vision & Disability Insurance
• Life and Long-Term Disability Insurance
• Flexible Spending Plan
• 401(k)
• Paid Vacation
• Paid Holidays
• Paid Parental Leave
• Employee Discount

Salary: $45,000-$60,000