Retail Assistant Manager

Summitbsa; Glen Jean (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Housing provided

Summit Staff Uniform

Job summary

Summitbsa in Glen Jean, WV, seeks an Assistant Manager to lead a motivated retail team and deliver an exceptional guest experience. You will assist the Retail Manager, supervise staff, and ensure a welcoming environment for customers and teammates.

Responsibilities include coaching on sales techniques, handling POS and cash, managing inventory, scheduling, and maintaining a clean, safe workspace. 2+ years in retail and MS Teams familiarity are required; background screening for Scouting America

Qualifications

• Minimum age 18+
• 2+ years in retail required
• Experience with POS systems preferred
• Willingness to join Scouting America and pass background screening
• Familiar with Teams for daily communication

Responsibilities

• Supervise and support retail staff, coaching operations and customer-service standards
• Oversee POS operations, cash/credit handling, and discrepancies
• Manage inventory including restocking and orders
• Serve as first point of contact and resolve issues promptly
• Assist with scheduling and delegating tasks
• Reduce shrinkage through stock management and loss prevention
• Maintain clean, safe work area and uphold policies

Skills

Retail experience

Customer service

Leadership

POS familiarity

Microsoft Teams

Tools

POS systems

Microsoft Teams

Job description

Position Overview

Supporting the Retail Manager in leading a motivated team to deliver an exceptional shopping experience for guests. The Assistant Manager helps ensure the environment is welcoming and knowledgeable for staff and guests. This role helps run smooth day-to-day operation and steps in to lead when the Retail Manager is unavailable.

Key Responsibilities

• Supervise and support retail staff, coaching them on operations, sales technique, and customer-service standards
• Oversee point-of-sale operations, including cash and credit card transactions, and resolve discrepancies as they arise
• Manage inventory levels, including restocking, ordering, and coordinating incoming merchandise deliveries
• Serve as the first point of concern and ensure prompt and knowledgeable resolutions
• Assist with scheduling and delegating tasks to staff to maintain adequate daily operations
• Reduce inventory shrinkage with diligent stock management and loss prevention strategies
• Model the Scout Oath and Law in daily interactions
• Maintain a clean, organized, inspected, neat, and safe work area
• Perform additional duties assigned by SBR leadership
• Abide by policies and procedures outlined in the SBR staff handbook

Qualifications

• Minimum age: 18+
• Proficient computer literacy
• Required: 2+ years in retail work
• Preferred: Experience with Point-of-Sale systems
• Willing to become a registered Scouting America member (includes background screening)
• Comfortable using Microsoft Teams for daily work-related communication

Physical & Practical Requirements

• Ability to stand, walk, and hike up to 8 hours daily and ability to lift/move up to 40 pounds
• Complete the Annual Health and Medical Record, including height/weight guidelines
• Housing: 10'x12' platform tent in Staff Camp | Uniform: Summit Staff Uniform | Work Hours: 45-55

Desired Traits

• High emotional intelligence (such as self/social awareness and team dynamics)
• Positive and cheerful attitude with a strong customer-service focus
• Adaptability in a fast-paced environment with ability to learn/develop hard and soft skills
• Ability to connect with individuals from diverse age groups, maturity, and backgrounds