Retail Assistant Manager - Lansing, MI - United Wireless, a T-Mobile AR

United Wireless; Meridian Charter Township (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Retail Associate Manager at a rapidly growing wireless retailer. This role emphasizes customer loyalty and team development, ensuring every customer's experience is seamless and solutions-oriented. You'll coach Sales Representatives, manage in-store operations, and contribute to financial performance while fostering a culture of excellence and inclusivity. If you're passionate about teamwork and growth, this is the perfect opportunity to thrive in a supportive environment that values innovation and personal development.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Disability Coverage

Qualifications

• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.

Responsibilities

• Coach Sales Representatives to improve customer interactions and performance.
• Manage customer wait times to ensure a smooth in-store experience.
• Drive financial results by monitoring performance indicators and controlling expenses.

Skills

Customer Service

Sales Experience

Team Leadership

Problem-Solving

Education

High School Diploma or GED

Job description

Job Overview:

As a Retail Associate Manager, you will work closely with the Store Manager to lead and develop the store team, drive the company's mission to earn customer loyalty, and support Sales Representatives in achieving success. Your role focuses on fostering a strong customer-first culture by instilling our core values in every team member. You'll ensure that each customer's experience is seamless, confident, and solutions-oriented.

Key Responsibilities:

1. Coach Sales Representatives to improve customer interactions and performance.
2. Manage customer wait times to ensure a smooth in-store experience.
3. Stay informed on products, services, and leadership practices to guide the team effectively.
4. Support store maintenance, visual merchandising, and retail procedures.
5. Ensure the team uses store systems and communications efficiently.
6. Drive financial results by monitoring performance indicators, controlling expenses, and managing discounts, all while upholding United Wireless policies and procedures.

Requirements:

• Must be at least 18 years old, authorized to work in the United States, with a high school diploma, GED, or equivalent.
• Reliable transportation and a flexible schedule are required.
• 1-2 years of customer service and/or sales experience, preferably in retail.
• Ability to stand for long periods and perform physical tasks as needed.
• We are committed to fostering an inclusive workplace, with reasonable accommodations available for individuals with disabilities.

Benefits (for full-time employees):

• Health, dental, vision, and life insurance.
• Long-term and short-term disability coverage.
• Paid time off to support work-life balance.

About United Wireless:

Headquartered in Farmington Hills, Michigan, and established in 2007, United Wireless has grown to over 125 locations across 13 states, making us one of the fastest-growing wireless retailers in the nation. Our success is built on a commitment to excellence, opportunity, and a culture that feels like home. Our core value, #BeTheBestU, drives us to empower our team members to reach their full potential. We are an equal-opportunity employer, fostering an inclusive culture where everyone can grow and succeed. Join us if you're looking for a company that values teamwork, growth, and innovation.