Retail Assistant Manager

MERS / Goodwill; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Retail Assistant Manager to join their team in St. Louis. This role offers an exciting opportunity to lead store operations while embodying core values of integrity and respect. You will support a mission-driven environment, ensuring high standards of customer service and team performance. With a competitive hourly rate and potential bonuses, this position not only empowers you to achieve personal goals but also contributes to a meaningful cause. If you're ready to make a difference and grow your career, this is the perfect opportunity for you!

Benefits

Monthly Bonus

Medical benefits

Dental benefits

Vision benefits

403(B) Retirement

401(A) Retirement

PTO Accrual

Employee store discount

Paid holidays

Flexible Schedules

Qualifications

• 1 year of management experience preferred.
• Excellent interpersonal and communication skills required.

Responsibilities

• Assist Store Manager in overseeing store operations and budgets.
• Provide superior customer service to ensure satisfaction.

Skills

Management experience

Customer service

Conflict resolution

Teamwork

Leadership skills

Problem-solving

Interpersonal skills

Workplace technology

Education

High School Diploma/GED

Some college

Tools

Inventory management software

Registers

Scheduling software

Job description

Join to apply for the Retail Assistant Manager role at MERS / Goodwill

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Join to apply for the Retail Assistant Manager role at MERS / Goodwill

Required Travel: 25%

Position Type: Hourly Full-Time

Hourly Rate: $22.00 Bonus Pay: Up to $500/month

MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Retail Assistant Manager to join our Jennings Store team! The ideal candidate will support our mission, "Changing Lives Through the Power of Work!" and embody our core values of diversity, integrity, passion, professionalism, respect, and responsibility.

If you're seeking an opportunity that empowers you to achieve new goals while pursuing a mission-driven career, then this is the perfect fit for you.

Qualifications

• High School Diploma/GED required; some college preferred.
• One year of Management experience + Previous Goodwill Retail/Warehouse Experience Preferred.
• Valid MO or IL state driver’s license and insurance.
• Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
• Leadership skills include quality decision-making, goal-setting, and problem-solving, with the ability to motivate and lead employees and hold them accountable.
• Comfortable with workplace technology like registers, scheduling, and inventory management software.

Primary Duties/Responsibilities

• Assist Store Manager in overseeing store operations, resources, and budgets to ensure all goals and benchmarks are met or exceeded.
• Model core values to uphold a culture with an understanding and commitment to safety, ethics, and quality within the store.
• Supervise, direct, and train assigned staff and ensure they perform their essential/primary functions.
• Provide superior internal and external customer service to ensure repeat donors, shoppers, and staff retention and de-escalate customer dissatisfaction quickly and effectively.
• Coach and counsel employees about the performance of their job duties, including discipline up to and including termination.
• Exercise independent judgment in assigning daily job duties to achieve daily operational tasks.
• Help to identify and recommend employees with proven performance for advancement.
• Safeguard company property and personal information from harm, damage, or theft. Report any theft, misappropriation, unethical/inappropriate behavior, or unauthorized possession of company property.
• Read, follow, model, and enforce all agency policies, procedures, and values.
• Utilize efficient staffing methods to ensure the store is staffed appropriately. Arrange for replacements of absent employees when necessary. Audit, edit, and approve payroll.
• Eliminate wasteful practices through process improvement.
• Maintain a professional appearance, adhering to MERS Goodwill’s dress code.
• Other duties as assigned.

Benefits

• Monthly Bonus up to $500.00
• Immediate individual and family medical benefits for full-time employees working 30 or more hours per week.
• Dental and vision benefits on the first of the month following the hire date for employees working 20 or more hours/week.
• Voluntary Life and AD&D Insurance on the first of the month following the hire date for employees working 20 or more hours/week.
• 403(B) Retirement on date of hire for employees working 20 or more hours/week.
• 403(B) Retirement + Employer Match after one year of employment for employees working 20 or more hours/week.
• 401(A) Retirement on date of hire for employees working 20 or more hours/week.
• PTO Accrual up to 15 days based on hours worked.
• Employee store discount
• Paid holidays
• Flexible Schedules
• Career Growth Opportunities

MERS Goodwill is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.