Retail Assistant Manager

FedEx Office; Beverly Hills (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player seeks a dynamic Store Assistant Manager to lead a business unit and enhance customer experiences. This role involves supervising team members, ensuring efficient operations, and maintaining a positive environment. You will be responsible for training staff, resolving customer issues, and overseeing shipping services. Join a forward-thinking company that values quality and continuous improvement, where your contributions will directly impact customer satisfaction and operational excellence. If you thrive in a fast-paced setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Tuition Reimbursement

Qualifications

• 1+ year of related experience; prior supervisory experience preferred.
• Effective communication with customers, vendors, and team members.

Responsibilities

• Leads store operations focusing on customer experience.
• Provides training and development of team members.
• Resolves customer disputes to ensure satisfaction.

Skills

Customer Service

Team Leadership

Conflict Resolution

Communication

Education

High School Diploma or Equivalent

Job description

2 days ago Be among the first 25 applicants

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Creates a customer-focused environment in all areas of the store (production, retail, self-service, and shipping) and monitors the store ensuring a clean and professional environment
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers' needs are met quickly and quality products are delivered
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
• Interviews job applicants, complies with all company hiring policies, and assists Store Manager with hiring of team members
• Coaches, counsels, and provides feedback to team members on their performance and to ensure adherence to company policies and standards
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
• Oversees shipping-related services and activities
• Responsible for communication with the Store Manager and team members on goals, performance metrics, customer issues, and company initiatives
• Enforces FedEx Office policies and maintains environment of controls
• Assists Store Manager in payroll review and daily POS close-out
• Performs administrative duties such as scheduling, payroll management, training compliance, inventory controls, and ordering supplies
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent
• 1+ year of related experience; prior supervisory experience preferred
• Must meet all FedEx Office employment qualifications at time of hiring

ESSENTIAL FUNCTIONS

• Ability to stand during entire shift, excluding meal/rest periods
• Ability to lift and move up to 55 pounds
• Ability to bend/twist at waist and knees regularly
• Effective communication with customers, vendors, and team members
• Ability to work cooperatively under instruction
• Function effectively in a fast-paced, high-pressure environment
• Maintain attention and concentration over extended periods
• Work independently with minimal supervision
• Regular attendance supporting business hours and location requirements

Preferred Qualifications

Pay Transparency: This compensation range is an estimate of starting salary across locations. Actual pay depends on experience, location, and other factors. Benefits include health, vision, dental insurance, retirement, and tuition reimbursement.

Pay: $21.75 - $26.62/hr

Additional Details

Quality Driven Management focuses on customer experience, business excellence, and financial return through a culture of quality and continuous improvement.

• Suggests process improvements and cost reduction strategies
• Supports FedEx Office quality initiatives

FedEx Office is an equal opportunity employer and provides accommodations for applicants with disabilities. For inquiries, email [e-mail].