Assistant Store Manager

ASBIS; Los Angeles (CA); On-site; USD 70,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Store Manager to enhance the customer experience and drive sales in a premium retail environment. In this pivotal role, you will support the Store Manager in daily operations, ensuring high standards of service and team performance. Your ability to build relationships with local businesses and engage with high-net-worth clients will be essential. This position offers the opportunity to work with a financially strong and fast-growing multinational company, providing continuous professional development and an attractive remuneration package. If you are passionate about luxury brands and technology, this is the perfect opportunity for you.

Benefits

Professional Development Training

Attractive Remuneration Package

Team Building Events

Continuous Interaction with Global Teams

Qualifications

• Proven track record of exceeding sales goals in retail.
• Experience in team leadership and managing retail operations.
• Passion for luxury brands and technology.

Responsibilities

• Assist in daily store operations and staff supervision.
• Achieve personal sales targets and support team goals.
• Organize customer events and deliver exceptional service.

Skills

Sales Achievement

Team Leadership

Relationship Building

Problem Solving

Time Management

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Customer CRM

Office 365

Job description

3 days ago Be among the first 25 applicants

This range is provided by ASBIS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $85,000.00/yr

We are seeking an experienced Assistant Store Manager to support the daily operations of our store, uphold high standards of customer service, and contribute to team development and sales performance. This role is key to maintaining the customer experience and operational excellence expected from a premium brand like Bang & Olufsen.

About the Role

As an Assistant Store Manager, you will work closely with the Store Manager to ensure efficient daily operations, support team members, and deliver exceptional service to our customers. You’ll also be responsible for achieving personal sales targets and helping the team meet store-wide goals.

Job Purpose:

Support the Store Manager in the efficient daily operations of the store, ensuring high Company and Bang & Olufsen standards of customer service, team supervision, inventory control, and sales performance. Achieve personal sales and profitability targets

Key Responsibilities:

• Assist in managing day-to-day store operations and staff supervision
• Take charge in the absence of the Store Manager. Daily store opening/closing tasks
• Achieve personal sales and service targets, KPIs, and profitability goals
• Engage with local business partners – neighboring stores, Interior Designers, Integrators, Architects
• Oversee customer sales orders and installation services until completion
• Organize and host customer events regularly, these could be in the evening or on weekends
• Deliver world-class product demonstration and customer service for high-net-worth clientele
• Handle customer issues professionally
• Ensuring compliance with the store playbook, visual merchandising standards, and service standards
• Usage of customer CRM to build customer contacts and business partner relationships
• Support visual merchandising and maintain store presentation standards
• Assist in inventory control, stock management, and loss prevention
• Train, coach, and motivate team members to achieve individual and team goals
• Support the execution of marketing and promotional activities
• Ensure compliance with company policies, procedures, sales and safety standards

Requirements:

• Track record of achieving and exceeding sales goals in previous roles
• Team leadership experience in managing a team in retail sales
• Strong relationship building skills with local businesses
• Has worked with and is passionate with technology, furniture or kitchen for luxury A-brands
• Experience in implementation and compliance with playbook, customer service standards
• Ability to manage your time, personnel and processes
• Excellent problem-solving skills to resolve customer issues in a professional manner
• Desire to develop your expertise and leadership skills
• Experience with planning and hosting of events for customers is preferred
• Expertise with customer CRM and Office 365 is preferred

KPIs:

• Store Revenue and Installation Services
• Product Inventory and Old Stock
• Mystery Shopper Score
• Compliance with PlayBook and Visual Merchandising Standards
• Compliance with customer service standards

We offer:

• Opportunity to work for a financially strong, fast-growing multinational company
• Constant interaction with global teams of professionals
• Access to continuous professional development: training, certification programs, events, and team building events
• Attractive remuneration package

Whatever your area of expertise and specialization, you will find a range of career opportunities at ASBIS. Apply now.

By responding to the vacancy, you consent to the processing of your personal data indicated in your CV. For more, please visit https://www.asbis.com/gdpr-candidate-privacy-policy

ASBIS Group is a leading IT company specializing in value-added distribution and development of IT, IoT, and Robotic products, solutions, and services to the markets of Europe, the Middle East, and Africa.

In over 30 years of operations, ASBIS has grown into an international group, headquartered in Cyprus, with subsidiaries in 34 countries across EMEA, and nearly 3,000 employees.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Consulting, and Sales

• Industries

  Retail, Retail Luxury Goods and Jewelry, and Retail Apparel and Fashion

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