Retail Assistant Manager

FedEx Office and Print Services; California, Beverly Hills (MO, CA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Store Assistant Manager to lead a dynamic team in providing exceptional customer service. This role focuses on ensuring smooth store operations, enhancing customer experiences, and fostering a positive work environment. The ideal candidate will have a strong background in team management and customer service, with the ability to train and motivate staff. Join a company that values operational excellence and offers competitive compensation along with comprehensive benefits. If you're ready to make a difference in a fast-paced retail environment, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plan

Tuition Reimbursement

Qualifications

• 1+ year of supervisory experience preferred.
• Ability to lift and move up to 55 pounds.

Responsibilities

• Lead team members to create a positive customer experience.
• Manage store operations in absence of Store Manager.
• Train and develop team members to meet performance goals.

Skills

Customer Service

Team Management

Conflict Resolution

Training and Development

Inventory Management

Education

High School Diploma

Job description

Job Description: Store Assistant Manager

Location: United States, California, Beverly Hills

The Store Assistant Manager leads a store business unit, focusing on creating a consistent and positive customer experience. Responsibilities include supervising all team members and business operations, monitoring production, retail processes, pick-up and delivery, shipping, and quality control. The role also involves managing the store in the absence of the Store Manager and performing all functions normally performed by team members.

GENERAL DUTIES AND RESPONSIBILITIES:

(This list is representative and not exhaustive):

1. Deliver friendly, polite, and expert customer service through consultative behaviors.
2. Evaluate team members' efficiency and productivity in creating positive customer experiences.
3. Resolve customer disputes and complaints promptly to ensure satisfaction.
4. Create a customer-focused environment across all store areas and maintain cleanliness and professionalism.
5. Manage customer flow to enhance service efficiency and meet customer needs quickly.
6. Train and develop team members, monitor goals, and provide feedback.
7. Participate in hiring processes, including interviewing and complying with company policies.
8. Coach and counsel team members to adhere to policies and standards.
9. Coordinate with the Store Lead Consultant and production team to meet deadlines and quality standards.
10. Oversee shipping services and activities.
11. Communicate store goals, performance metrics, customer issues, and initiatives with the team.
12. Enforce company policies and maintain control environment.
13. Assist in payroll review and POS closing procedures.
14. Perform administrative duties such as scheduling, inventory management, and supplies ordering.
15. Fulfill any other duties as assigned.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School diploma or equivalent.
• At least 1 year of related experience; supervisory experience preferred.
• Meet all employment qualifications and transfer requirements as per company policies.

ESSENTIAL FUNCTIONS:

• Stand for entire shift, excluding breaks.
• Lift and move up to 55 pounds.
• Bend and twist at waist and knees regularly.
• Communicate effectively with customers and team members.
• Work cooperatively and follow instructions.
• Operate efficiently in a fast-paced, high-pressure environment.
• Maintain focus and attention over extended periods.
• Work with minimal supervision.
• Maintain regular attendance and support business hours.

Preferred Qualifications:

Additional preferred skills and qualifications may be listed here.

Compensation:

Hourly range: $21.75 - $26.62. Compensation depends on experience, market, and other factors. Benefits include health, vision, dental insurance, retirement, and tuition reimbursement.

Additional Information:

We promote a quality-driven culture, supporting continuous improvement and operational excellence. FedEx Office is an Equal Opportunity Employer and provides accommodations for applicants with disabilities. Applicants with criminal histories will be considered in accordance with applicable laws. For inquiries regarding accommodations, contact [e-mail].

Applicants are encouraged to apply directly through the employer’s website.