Retail Asset Protection Specialist

Lowe's; Lexington (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Lowe’s in Lexington, KY is seeking an Asset Protection professional to prevent shrink, deter theft, and investigate incidents across store operations. The role collaborates with store leadership and AP to analyze theft trends, implement action plans, and educate associates on loss prevention best practices.

The position emphasizes safe store operations, surveillance utilization, and compliant handling of incidents, with responsibilities expanding to internal and external investigations as needed.

Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Skills

Retail investigations experience

Customer service focus

Education

High school diploma or GED

Associate degree Psychology

Criminal Justice

Business or Safety related field

Tools

CCTV

EAS

Job description

Lowe’s in Lexington, KY is seeking an Asset Protection professional to prevent shrink, deter theft, and investigate incidents across store operations. The role collaborates with store leadership and AP to analyze theft trends, implement action plans, and educate associates on loss prevention best practices.

The position emphasizes safe store operations, surveillance utilization, and compliant handling of incidents, with responsibilities expanding to internal and external investigations as needed.