Retail Asset Protection Specialist

Gap Inc; Anaheim (CA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

401(k) matching

Stock purchase plan

Medical insurance

Job summary

Gap Inc. is hiring an Asset Protection Service Representative to act as the first line of defense in creating a safe, welcoming store environment. You will deter theft, maintain security systems, and support a positive customer experience across our brands.

You will greet customers warmly, monitor for suspicious activity, and collaborate with store leadership to keep people and products safe while upholding Gap Inc.'s standards of inclusion and accountability.

Qualifications

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.

Responsibilities

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Skills

Observational skills

Customer service

Communication skills

Safety protocols

Job description

Gap Inc. is hiring an Asset Protection Service Representative to act as the first line of defense in creating a safe, welcoming store environment. You will deter theft, maintain security systems, and support a positive customer experience across our brands.

You will greet customers warmly, monitor for suspicious activity, and collaborate with store leadership to keep people and products safe while upholding Gap Inc.'s standards of inclusion and accountability.