Retail Asset Protection Lead

Macy's; Braintree (MA); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee Assistance Program

401k match

Paid time off

Paid holidays

Job summary

Macy's is seeking an Asset Protection Captain to lead store Asset Protection efforts, training and supervising colleagues to detect, prevent, and respond to theft and safety incidents. This role partners with store leadership to maintain a safe, secure environment and protect store assets.

The position emphasizes investigations, reporting, and compliance with company policies and legal requirements, while building strong partnerships with local law enforcement and interdepartmental teams.

Qualifications

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
• Maintain regular, dependable attendance and punctuality, and perform other duties as needed.
• For jobs in New York, a current New York State Security Guard License is required.

Responsibilities

• Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehensions, and company standards.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
• Support store and company policies related to apprehensions, searches, seizures, evidence preservation, and legal compliance.
• Create clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Support store compliance by conducting and overseeing audits, identifying gaps, and helping ensure standards are consistently maintained.
• Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
• Represent the company professionally in court, when needed, for criminal or civil cases involving company interests.
• Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
• Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and the communities we serve.

Skills

Experience training, coaching, or and/

Identify/investigate/respond to theft,

Policies & legal requirements (appreh,

Security training & certifications

Apprehend shoplifters in retail

Attendance & punctuality

New York Security Guard License (NY)

Surveillance/alarms/case management (1

Partner with local law enforcement

Incident reporting clarity

Maintain professional calm under压力

Job description

Macy's is seeking an Asset Protection Captain to lead store Asset Protection efforts, training and supervising colleagues to detect, prevent, and respond to theft and safety incidents. This role partners with store leadership to maintain a safe, secure environment and protect store assets.

The position emphasizes investigations, reporting, and compliance with company policies and legal requirements, while building strong partnerships with local law enforcement and interdepartmental teams.