Asset Protection Captain: Lead, Investigate & Secure

Macy's; West Arcadia (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in the United States is seeking an Asset Protection Captain to lead loss prevention efforts, coach colleagues, and partner with store leadership to protect people and assets while ensuring a safe shopping environment. This full‑time role offers a comprehensive benefits package and room for advancement.

You will train staff, investigate incidents, document reports, work with law enforcement, and help meet store goals while upholding company standards and delivering excellent customer

Qualifications

• Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
• Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
• Knowledge of or ability to learn company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
• Ability to complete required security training and maintain certifications required by law.
• Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.

Responsibilities

• Lead, coach, and support Asset Protection colleagues in theft prevention, investigations, apprehensions, and company standards.
• Partner with store leadership to support a safe, secure, and customer-focused environment.
• Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
• Respond to customer and colleague incidents, including first aid and safety concerns.
• Create clear, timely reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
• Build partnerships with store leadership and local law enforcement to support investigations and potential cases.

Skills

Training supervision

Incident response

Policy knowledge

Security training

Shoplifting apprehension

Attendance discipline

Tools

Surveillance systems

Alarm systems

Reporting/case management

Job description

Macy's in the United States is seeking an Asset Protection Captain to lead loss prevention efforts, coach colleagues, and partner with store leadership to protect people and assets while ensuring a safe shopping environment. This full‑time role offers a comprehensive benefits package and room for advancement.

You will train staff, investigate incidents, document reports, work with law enforcement, and help meet store goals while upholding company standards and delivering excellent customer