Retail AGM: Lead Store Performance & Team Growth

Cannabis & Glass; Ontario, Northern (OR, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

Employee discount on cannabis products

PTO & PSL

Job summary

Cannabis & Glass is seeking an Retail Assistant General Manager (AGM) to lead daily store operations and develop high‑performing teams. You will partner with the GM to drive sales, compliance, and exceptional customer experiences across busy locations.

This hands‑on leadership role prepares you for future General Manager responsibilities through mentorship, training, and leadership development in a fast‑growing cannabis retail environment.

Qualifications

• Experience leading high-volume retail operations.
• Ability to mentor and coach teams.
• Strong focus on customer experience and store performance.

Responsibilities

• Support the General Manager in all aspects of daily store operations, including scheduling, compliance, and sales execution.
• Serve as acting GM during absences—leading daily briefings, coaching staff, and maintaining operational standards.
• Oversee cash and inventory controls, ensuring accuracy, safety, and compliance with company SOPs and state regulations.
• Drive visual merchandising, online/kiosk menu accuracy, and in-store promotions that delight customers.
• Coach and develop team members through daily feedback, performance management, and leadership mentoring.
• Collaborate with corporate partners in HR, marketing, and procurement to optimize store performance.
• Handle escalated customer concerns and uphold the highest standards of service excellence.

Skills

Retail leadership

Customer service

Coaching

Operations management

Scheduling

Compliance

Merchandising

Job description

Cannabis & Glass is seeking an Retail Assistant General Manager (AGM) to lead daily store operations and develop high‑performing teams. You will partner with the GM to drive sales, compliance, and exceptional customer experiences across busy locations.

This hands‑on leadership role prepares you for future General Manager responsibilities through mentorship, training, and leadership development in a fast‑growing cannabis retail environment.