Retail Advisor

Molton Brown; City of Norwich (NY); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Staff discount

Free products

Bonus scheme

Holiday entitlement

Discounts from retailers

Pension scheme

Healthcare plan

Wellbeing support

Job summary

Molton Brown is seeking a Retail Advisor for our concession in Jarrold's, Norwich. This permanent role involves guiding customers through fragrance, body care and home scenting to find their perfect lifestyle products.

No prior experience required; reliability and a genuine passion for delivering an exceptional in-store experience are essential. The role offers a competitive salary, staff discounts, and opportunities for development within a luxury brand.

Qualifications

• Experience not required, reliability and teamwork are valued.
• Strong customer focus and ability to deliver exceptional service.

Responsibilities

• Guide customers through Molton Brown products to find the perfect fit.
• Sell products and support store targets with a personalised approach.
• Be a reliable team player contributing to store operations.

Skills

Customer service

Job description

Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.

Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.

Molton Brown is at the heart of everyday indulgence; every sensory moment evokes a memorable experience and one we would love you to share with our customers as a Retail Advisor on our concession in Jarrold's, Norwich. This is a permanent position working 37.5 hours a week.

Every Customer, Every Visit, Every Day…

As Retail Advisor, you won’t just sell products. You’ll guide every customer through our world of fragrance, body care and home scenting to discover the perfect lifestyle products to Cleanse, Wear and Live in for themselves and their loved ones.

You don’t need experience to join us, we ask that you are reliable, a true team player to to support the commercial and operational aspirations of the store and have a passion for delivering an exceptional, personalised customer experience to every customer, every day to achieve store targets.

For going the extra mile with every customer, we offer:

• A competitive salary of £26,227.50
• 50% staff discount.
• Five free products to really immerse yourself in our world and get to know the products you’re selling!
• Quarterly bonus scheme when your stores performance targets are achieved.
• Up to 22 days holiday, plus bank holidays where possible.
• Access to discounts/cashbacks from high street retailers
• Enhanced family leave
• Healthcare Plan
• Wellbeing Support and Recognition Awards
• Season Ticket Loans / Cycle to Work Scheme
• Company Pension Scheme
• The opportunity for internal career progression and ongoing development with a respected luxury brand with the support of your Store Management and the wider business.

Molton Brown is part of Kao founded in Japan in 1887, at Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us:

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, the Charity Committee, and DE&I communities (region dependant)

A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension / retirement options dependant on location, insurance options, and more…

• Learning and development opportunities

Your voice matters here — we value entrepreneurial thinking and innovation from our teams.To find out why 33,000 people across the Globe work at Kao please visit: https://www.kao.com/emea/en/careers/

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