Retail Account Manager

SAATCHiNVEST; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team as a Retail Account Manager at a leading digital media agency. This role is pivotal in driving e-commerce marketplace growth across the US, UK, and South Asia. You'll develop strong relationships with sellers, optimize their online presence, and collaborate with cross-functional teams to implement growth strategies. With a focus on performance analysis and exceptional customer support, this position offers a unique opportunity to thrive in a collaborative and innovative environment. If you're passionate about e-commerce and ready to make an impact, this is the role for you.

Benefits

Competitive salary

Professional growth opportunities

Collaborative work environment

Innovative company culture

Qualifications

• 5-8 years in account management or related field in e-commerce.
• Proven success in managing seller relationships and online selling strategies.

Responsibilities

• Collaborate with sellers to optimize product listings and marketing strategies.
• Analyze market trends to identify growth opportunities in various regions.
• Monitor KPIs and implement strategies to enhance seller performance.

Skills

Account Management

E-commerce Strategies

Digital Marketing

Analytical Skills

Communication Skills

Tools

E-commerce Platforms

Job description

Join to apply for the Retail Account Manager role at M+C Saatchi Group

What You Need To Know About Us
M&C Saatchi Performance is a global digital media agency, connecting brands to people. We deliver business growth for our clients through effective, measurable, and evolving digital media strategies.

About the Role

We are seeking a highly motivated and experienced Account Manager to join our dynamic team and drive the growth of our e-commerce marketplace in the US, UK, and South Asian countries. As an Account Manager, you will play a pivotal role in developing and maintaining strong relationships with key sellers and brands, ensuring their success on our platform.

Key Responsibilities

1. Seller Acquisition and Management: Collaborate with sellers from the US, UK, and South Asian countries who align with our marketplace's strategy and target audience. Conduct thorough onboarding processes for new sellers, providing them with the necessary tools, training, and support to successfully launch and manage their online stores. Develop and maintain strong relationships with existing sellers, addressing their needs and concerns proactively. Provide strategic guidance and recommendations to sellers on product listing optimization, pricing strategies, marketing campaigns, and customer service best practices.
2. Marketplace Growth: Collaborate with cross-functional teams (e.g., marketing, product, operations) to develop and implement growth strategies for the US, UK, and South Asian markets. Analyze market trends and competitor activities to identify opportunities for expansion and differentiation. Conduct market research and gather insights to understand the preferences and needs of buyers in each region.
3. Performance Analysis and Optimization: Monitor and analyze key performance indicators (KPIs) for sellers and the overall marketplace, including sales volume, customer satisfaction, and seller engagement. Identify areas for improvement and implement targeted optimization strategies to enhance seller performance and drive marketplace growth.
4. Customer Service and Support: Provide exceptional customer service and support to both sellers and buyers, resolving inquiries and issues promptly and effectively. Foster a positive and collaborative environment that encourages seller success and buyer satisfaction.

Qualifications

• Experience: 5-8 years in account management or a related field within e-commerce, preferably managing marketplaces in the US, UK, and South Asian countries.
• Skills: Proven success in acquiring, developing, and managing seller relationships. Strong understanding of e-commerce marketplaces, online selling strategies, and digital marketing. Excellent communication and interpersonal skills. Strong analytical and problem-solving skills. Proficiency in e-commerce platforms and tools. Fluency in English; additional languages spoken in the US, UK, and South Asian countries are a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and supportive work environment.
• The chance to be part of a fast-growing and innovative e-commerce company.

M+C Saatchi Group was founded in 1995 and is now the biggest independent creative agency group in the world, founded on the principle of Brutal Simplicity.