Retail Account Manager

NABIS; New York (NY); Hybrid; USD 68,000 - 79,000; Full time

Job summary

An innovative, technology-first company in the cannabis industry seeks a Retail Account Manager to strengthen relationships with retail partners. This role involves engaging with retailers, optimizing services, and driving sales growth through effective project management and collaboration. The ideal candidate will have a strong background in retail cannabis sales, exceptional organizational skills, and a passion for customer satisfaction. Join a fast-growing startup that values diversity and offers comprehensive benefits, including flexible PTO and competitive salaries. This is a unique opportunity to make a significant impact in a rapidly evolving industry.

Benefits

Comprehensive medical benefits

Dental and vision insurance

Flexible PTO

Uncapped bonus potential

Qualifications

• Experience in retail cannabis sales or operations is essential.
• Strong customer experience skills and proven revenue-driving track record.

Responsibilities

• Manage relationships and coordinate with internal teams for retail partners.
• Educate retailers on services and track engagement metrics.

Skills

Retail cannabis sales experience

Customer experience skills

Data analytics skills (Excel, SQL)

Multitasking and communication skills

Relationship management

Education

Experience in retail cannabis operations

Established relationships with NY cannabis retailers

Job description

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About Nabis
Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We are building an innovative, technology-first platform to scale the cannabis industry, focusing on efficiency, transparency, and customer satisfaction. Backed by Y Combinator and notable investors, including Doordash co-founder Stanley Tang and NFL Hall of Famer Joe Montana, our goal is to become the largest distributor of cannabis products globally.

The Role

The Retail Account Manager will serve as the main advocate and contact for our retail partners, working to strengthen relationships and promote Nabis services. This role involves both in-person and remote engagement across New York, requiring travel, project management skills, and meticulous record-keeping to support retail initiatives and achieve revenue targets.

Responsibilities

1. Retail Account Management: Serve as primary contact, manage relationships, and coordinate with internal teams.
2. Optimize Core Services: Ensure efficient delivery and collections, collaborating with Operations, AR, CX, BD, and Engineering teams.
3. Engage Retail Services: Educate retailers on services like Marketplace, Bill Pay, data analytics, and inventory tools; identify barriers and strategize engagement.
4. Drive Marketplace Functionality: Maximize opportunities through promotions, sourcing RFPs, and brand partnerships.
5. Feature Requests & Strategy: Manage retail feature requests, maintain dossiers, and present strategies internally.
6. Stakeholder Collaboration: Lead cross-functional meetings with retail stakeholders.
7. Retailer Engagement: Track retailer engagement metrics and develop SOPs for improvement.
8. Data Coordination: Maintain centralized retailer profiles and identify improvement opportunities.
9. Engagement Metrics: Monitor GMV and contact points.
10. Retail Success Monitoring: Track NPS, adoption rates, marketplace engagement, and market share relative to Nabis’s goals.
11. Sales Growth: Generate leads and foster growth through retailer interactions.

Qualifications

• Experience in retail cannabis sales or operations
• Established relationships with NY cannabis retailers
• Strong customer experience skills
• Proven revenue-driving track record
• Highly organized and detail-oriented
• Excellent multitasking, communication, and interpersonal skills
• Data analytics skills (Excel, SQL) a plus
• Must be at least 21 and located in New York State

Why Work at Nabis?

• Fastest-growing cannabis startup in the U.S.
• Comprehensive benefits including medical, dental, and vision
• Flexible PTO
• Competitive salary of $68,640 with uncapped bonus potential

Equal Opportunity Statement

Nabis is committed to creating a diverse, inclusive work environment. We encourage applications from women, minorities, LGBTQIA individuals, and others from diverse backgrounds. We do not discriminate based on race, gender, religion, or other protected statuses.