Retail Account Manager

NABIS; New York (NY); On-site; USD 69,000; Full time

Job summary

Join a pioneering cannabis startup as a Retail Account Manager, where you will be the key advocate for our retail partners. This dynamic role involves building strong relationships, driving service adoption, and collaborating with internal teams to achieve retail goals. With a focus on enhancing customer satisfaction and operational efficiency, you will play a vital role in scaling our innovative platform. If you have a passion for the cannabis industry and thrive in a fast-paced environment, this is your chance to make a significant impact!

Benefits

Medical/Dental/Vision Insurance

Flexible PTO

Competitive Pay with Bonus Potential

Qualifications

• Experience in retail cannabis sales and established relationships across NY.
• Strong customer experience and proven revenue-driving capabilities.

Responsibilities

• Act as primary contact for retailers, ensuring seamless service.
• Track retailer engagement and optimize core services.

Skills

Retail Cannabis Sales

Project Management

Customer Experience Expertise

Problem-Solving Skills

Communication Skills

Interpersonal Skills

Time Management

Detail-Oriented

Multitasking

Education

Background in Retail or Related Fields

Job description

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch cofounder Justin Kan, is scaling the cannabis supply chain with technology and our ultimate goal is to become the largest distributor of cannabis products in the world.

The Role

The Retail Account Manager will be the main advocate and point of contact for our retail partners, working to strengthen relationships and drive the adoption of Nabis services. Through a mix of in-person and remote engagement across New York, this key team member will build trust and provide tailored support to meet each retailer's unique needs.

This role will collaborate with internal teams to align on retail goals, manage Nabis's suite of retail services, and regularly report on initiative progress. Success in this role is driven by achieving revenue targets, making it the ideal role for a proactive, organized professional skilled at cross-functional teamwork and solution-focused communication.

This position requires frequent travel, strong project management, and meticulous record-keeping to support the continuous improvement and scalability of Nabis's retail initiatives. The Retail Account Manager will play a key role in ensuring exceptional service and advancing Nabis’s vision for impactful retail partnerships.

Responsibilities

• Retail Account Management: Act as the primary point of contact for assigned retailers at operational, executive, local and regional levels, regularly connecting to ensure seamless service across Nabis departments and managing relationship progression for each account.
  • Optimize Core Services: Ensure efficient operation of primary services, including delivery and collections, by working closely with Operations, AR, CX, BD, and Engineering teams to address retailer needs.
  • Engage Retail Services: Educate retailers on Nabis’s complementary services—such as Marketplace, Bill Pay, data analytics, inventory tracking, order scheduling, automated ordering, POS integrations, and central distribution. Identify adoption barriers and strategize to engage retailers, collaborating on tool development as needed.
  • Drive Marketplace Functionality: Maximize market opportunities for retailers by connecting them with promotions or sales rules, sourcing RFPs, and identifying brand partnerships.
  • Feature Requests & Strategy Ownership: Manage retail feature requests and maintain retail dossiers, data, and strategies. Present internally on relationship status and strategy.
  • Stakeholder Collaboration: Organize and lead cross-functional retail stakeholder meetings.
• Retailer Engagement: Track each retailer’s engagement across Nabis offerings, such as shelf space, marketplace, and inventory tool adoption. Use insights to guide retailers through the success flow and develop SOPs for ongoing improvement.
• Data Coordination: Maintain a centralized “single source of truth” in Zen Desk for each retailer profile, ensuring alignment with the Retail Success Flow and identifying continuous improvement opportunities.
• Engagement Metrics: Track retailer engagement by monitoring GMV and logging all active points of contact.
• Retail Success Grid Completion: Monitor each retailer’s progress, tracking:
  • Net Promoter Score (NPS)
  • Adoption rates for Anchor Day, Drop & Go, and Bill Pay
  • Marketplace adoption levels (core, exploratory, wholesale)
  • Automatic ordering and product creation
  • Central distribution engagement
  • Shelf space relative to Nabis’s market share, aiming to exceed current levels
• Sales-Related Metrics: Generate leads and drive growth for brand and product lines through retailer interactions.

Qualifications

• Background in retail cannabis sales, operations, or related fields
• Established, trusted relationships across NY cannabis retail
• Strong customer experience expertise
• Proven track record in driving revenue with external partners
• Highly organized
• Good problem-solving skills
• Detail oriented
• Excellent multitasking, time management, and prioritization skills
• Superior communication and interpersonal skills
• Low-ego, adaptable, and high EQ
• Must be at least 21 years of age
• Must currently be located in New York State

WHY YOU'LL LOVE WORKING AT NABIS!

• You'll work at the fastest growing cannabis startup in the U.S.
• Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis
• Flexible PTO package
• Competitive pay with a base of $68,640 and uncapped bonus potential

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Email *

Phone

Resume/CV

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Are you a current or have you ever been an employee of Nabis? * Select...

Are you willing and able to travel to New York retailer locations regularly? * Select...

Do you currently reside in New York State? * Select...

Do you have a valid New York driver's license? * Select...

If a Nabis employee referred you to this position, what is their name?

LinkedIn Profile *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NABIS’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.